SOL CONNECT Overnight Responder

Overview

ON CALL RESPONDER - NORTH LANARKSHIRE

Accountable to: SOL Connect Team Leader

Salary: £13.50 per hour

Hours:

42 average per week

Annual Leave: 6 Weeks

Base: WISHAW

Work Pattern:
Shifts are 12 hours in duration, running from 8:30 PM to 8:30 AM. This is a night shift-only position. Week 1 – Tuesday, Wednesday, Thursday (36 HOUR WEEK). Week 2 – Monday, Friday, Saturday, Sunday (48 HOUR WEEK). Part-time or relief hours may be considered – please indicate in your application.

SOL Connect provide people with an affordable route to independent living through the very latest technology. We increase the quality of a person’s life by reducing the reliance on paid support and ensuring their continued safety and increased independence through the use of assistive technology.

To provide out of hours support to the individuals supported by the organisation and contribute to the efforts of Support Ordinary Living to fulfil its mission and purpose.

The role is a night shift-based role and would require the post holder to react as and when required to requests of support from people we work for. The role will be based mainly within our Wishaw office, however you may be required to work from the Glasgow office on occasion and in emergencies.

Provide an out of hours response to the people we work for, responding to:

• Alarm activations
• Personal Care Requests
• Emergency medical support
• Supports after a fall
• Technical Support
• Safeguarding an individual’s welfare and wellbeing
• Provide support to the SOL Connect team and customers by answering hub calls and providing admin support when not required to offer physical support.
• To demonstrate a sound knowledge and understanding of SOL’s policies and procedures which apply to the day to day care of the individual. To demonstrate an ability to work in accordance with these.
• To uphold and safeguard the positive image and reputation of the organisation with all external agencies and contracts.
• To contribute to the organisational processes and systems for monitoring and evaluating quality of service provided to the individual.

• Ability to understand and work in accordance with the values and principles of SOL and Supported Living.
• Willing to take up training opportunities
• Willingness to take part and contribute to the appraisal process.
• Have a full valid driving license and access to a vehicle to travel to each office (car is provided whilst on shift)

• Carry the culture of SOL and be a good ambassador for SOL
• Be sympathetic to the values and beliefs of SOL
• Be positive in their outlook and open to new ideas and change
• Be trustworthy
• Welcome responsibility
• Be able to work in a person-centred way and promote the needs of each individual

• Be able to work under pressure
• Be a team player who can work well as part of a team, or individually
• Be responsible and confident in decision making
• Be able to produce work to deadlines
• Be able to provide a service to SOL Customers in a consistent and efficient way
• Be flexible to meet the workload demands of the post, including flexible hours
• Be willing to undertake training, including I.T. systems
• Be reliable and adaptable

• Excellent interpersonal skills
• Respect and maintain confidentiality
• Be computer literate – working knowledge of systems employed
• Have good organisational skills and ability to prioritise work i.e. time management
• Be able to understand interpret SOL Policy areas e.g. Equal opportunities and the ability to apply these to working practice
• Have a mature outlook
• Good communication skills: verbal/written, and presentation
• Good problem solving skills
• Be flexible to meet the workload demands of the post

Essential:
Minimum of 1 year’s experience in the care sector, providing person-centred support to the people we work for.

Main Office – North Lanarkshire, Scotland