Administrator - Training

Penns Personnel are delighted to be recruiting on behalf of our prestigious client situated on the outskirts of Sutton Coldfield.

We are seeking a highly organised and proactive Administrator to provide administrative support across the client’s education and development programmes. This is an excellent opportunity for an experienced administrator with strong database management and coordination skills to join a collaborative and professional team environment.

Duties will include:

* Responsible for the administration of a Training Programme year group, administering annual enrolment, subscriptions, exam fees and recording any fines as applicable.

* Administer and organise attendance at the annual residential week at the company’s National Training Academy.

* Maintain the CRM database in an accurate and timely manner.

* To be the first point of contact for Professionals and Assistant Professionals

* Process assignment extension requests and assist Lecturers with allocating and distributing assessments and relevant paperwork to the markers.

* To assist with logging in of coursework marks, inputting all examination marks and producing and despatching examination results, ensuring accuracy at all times.

* Taking and dealing with telephone, email and face to face enquiries.

* Help to organise and administer Training Programme events e.g. graduation and examinations.

Key skills:

* Previous administration and database management experience

* Strong IT Skills, including Word, Excel and Outlook

* Excellent written and verbal communication skills

* High levels of accuracy and attention to detail

* Strong organisational skills with the ability to prioritise and meet multiple deadlines

* Experience organising events or managing bookings

* A flexible and proactive approach

* A customer-focused mindset with strong customer service skills

This is a permanent, full-time position with core hours of 9:00am – 5:00pm, Monday to Friday, offering a hybrid working arrangement from day one of employment, providing flexibility and, depending on role requirements, the opportunity to work remotely for up to 3 days a week