Towing Dispatcher

Full-Time | Hourly | Non-Exempt

We are hiring an experienced towing / roadside dispatcher who already knows how to operate in a Towbook + Samsara environment. This is not an entry-level dispatch role. Applicants must have prior towing, roadside, or heavy service dispatch experience using real-time dispatch platforms.

If you’ve worked live boards, managed active fleets, and dispatched under pressure — we want to talk.

If you have not used Towbook or a comparable towing dispatch system, this role will not be a fit.

What You’ll Own

You will run live dispatch operations across towing and mobile mechanic services, including:

• Managing active calls inside Towbook
• Dispatching drivers and technicians based on priority, proximity, and safety
• Monitoring fleet movement and job progress in Samsara
• Handling law enforcement and emergency tow requests
• Managing high call volume with accuracy and speed
• Sending payment links and confirming pricing before dispatch
• Coordinating multi-unit and priority scenes
• Keeping complete, audit-ready job notes and records

This is real-time operational dispatch — not call center scripting.

Required Experience (Read Carefully)

Applicants must have:

• Prior towing / roadside / service dispatch experience
• Hands-on Towbook (or equivalent towing dispatch software) experience
• Fleet tracking experience (Samsara or similar GPS platform)
• Emergency or priority dispatch decision-making experience

Applications without relevant dispatch platform experience will not be considered.

• Fast-paced dispatch center
• High-urgency, high-accountability role
• 40+ hours per week
• Nights, weekends, and on-call rotation required
• Office-based operations role

What Makes You Strong in This Role

• You think in priorities, not order received
• You stay calm when boards get stacked
• You communicate clearly with drivers under pressure
• You document everything properly the first time
• You understand safety and scene awareness

Employment Conditions

Employment is contingent on background screening and any role-appropriate testing consistent with applicable law.

Equal Opportunity Employer. Reasonable accommodations provided in accordance with ADA and Wisconsin law.