Systems Design Engineer, Field Diagnostic Tools & Systems Engineering

Austin Metro Area, Texas, United States Support and Service

Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. This is a role of a software engineer who will be responsible for building highly scalable and available Apple Care diagnostics tools set.

The Field Service Diagnostics Engineering group is part of Apple Care organization. We help build and supports all hardware diagnostics used by support technicians for Apple products in Apple retail and other service channels. We strive hard to deliver the best possible customer and technician experience by providing high-quality, easy to use tools to support all Apple products.

As part of the team you will be responsible for developing and maintaining our existing diagnostics systems and tools, diagnostic scripts and configuration data. They will have to work with multi-functional engineering teams across Apple to gather requirements, define, develop, and help test the next generation of diagnostic and troubleshooting tools for Apple Care. An ideal candidate will have a strong understanding of programming scalable systems and systems.

• Computer Science or EECS BS/MS Degree
• 3+ years of software development experience
• 2+ years experience with scripting languages such as Lua, Python, bash
• 2+ years experience working with relational DB such as Postgres, mySQL

• Experience in application unit testing and deployment
• Experience in frontend development is preferred (react programming language)

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .