Field Service Engineer

Cardinal AG designs and builds automation equipment for the glass industry. As a Field Service Engineer, you'll spend time at our facility preparing equipment – setting up and testing systems before installation – then travel to customer sites across the United States to install, service, and support our machinery. You'll troubleshoot issues and collaborate with design engineers to develop effective solutions.

This is a hands‑on, fast‑paced role with a dynamic schedule and frequent travel.

• Build positive relationships with customers.
• Effectively communicate with a variety of audiences.
• Ensure the appropriate parties are kept informed of service related issues.
• Produce timely and detailed service reports.

• Perform equipment set up and testing in‑house.
• Perform breakdown and packaging of equipment for field installation, including fabricating/building supports, padding/protecting equipment, heat‑wrapping, and loading on/off trucks.
• Install, repair, replace, adjust and align equipment and components.
• Test‑run repaired machines to verify adequacy of repairs.
• Install machine software to a variety of control platforms.
• Ensure equipment is set up with the correct IP’s and can connect to the Cardinal network.
• Train maintenance and production personnel on Cardinal AG equipment.

• Test and repair parts returned by customers.
• Examine parts for defects such as breakage or excessive wear.
• Disassemble equipment to remove parts and make repairs.
• Document processes and continuously update documentation with modifications to setup procedures.
• Use PLCs to troubleshoot equipment issues; may make program modifications as necessary.

• Know and comply with safety policies, standards and procedures.
• Accept responsibility for your behavior and actions.
• Actively participate in safety training and safety meetings.
• Do not knowingly commit unsafe acts.
• Maintain good housekeeping and use tools safely.

• Position requires regular, in‑person attendance.
• Work with team and vendor partners.
• Exercise good judgment and maintain professional conduct.
• Assist in production areas as needed.
• Modify equipment programs as needed.

• Pass pre‑employment drug screen.
• At least 18 years old.
• Degree in engineering‑related field preferred.
• 2+ years of technical experience with automated equipment preferred.
• Flexible shift availability and ability to adapt to changing work schedules.
• Ability to travel and operate a vehicle safely.
• Strong mechanical and electrical knowledge.
• Technical troubleshooting, testing, repair, and service skills.
• Excellent customer relationship building and communication skills.
• Dependable, trustworthy, and responsible.
• Ability to handle stressful situations and communicate clearly.
• Read and follow electrical and mechanical schematics.

• Steel‑toed shoes – constantly
• Safety glasses – constantly
• Electrical PPE – occasionally
• Fork truck – occasionally
• Hand tools – frequently
• Computer – frequently
• Telephone – frequently
• Propane heat gun – occasionally
• Ladder – occasionally
• PLC program installation – occasionally
• PLC program troubleshooting – frequently
• Compumotor Servo Control – occasionally
• Electrical Power Distribution – frequently
• Digital multi‑meter – frequently
• Machine calibration – occasionally
• C++ troubleshooting – occasionally

• Constant standing and walking for extended periods.
• Occasional sitting, bending, and kneeling.
• Lift objects ≤20 lbs; occasionally lift ≤50 lbs.
• Climbing, reaching, and crawling occasionally.
• Ongoing oral and written communication.
• Analytical and problem‑solving skills.
• Ability to teach and supervise others.

This position exists in an indoor shop environment. Employees are occasionally exposed to loud noises and potential hazards while testing/installing equipment.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.