Solutions Engineer

Company Description

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 200 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on‑time performance by up to 40% and increase passenger information accuracy by up to 50%.

The result is better service reliability, increased ridership, and more efficient transit operations.

Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.

The Swiftly Sales team works with transit agencies, municipal operators, and other local government entities to determine how Swiftly can best solve their unique challenges. The team cares deeply about the problem we’re solving, so we empathize with and listen to our customers to build partnerships and deepen our value proposition. Our consultative approach to proving the value of Swiftly is structured around constant listening and deep industry knowledge.

We are a nimble, close‑knit team that thrives on collaboration and creativity to work within constraints. Lastly, while we love to win, we believe that the best wins, at a broad level, come from supporting our colleagues and matching the right Swiftly solutions with the right customers for the best long‑term outcomes.

At Swiftly works with Account Executives and Account Managers to ensure prospective customers can demonstrate immense value and impact from Swiftly’s tools. We are responsible for being the transit domain and product experts on the Swiftly side, but also the voice of the prospective customer. For large and mid‑sized transit agencies, we work with agency staff to acquire the depth and breadth of knowledge at the agency to develop a qualitative and quantitative understanding of how Swiftly will be a worthwhile investment.

We enjoy collaborating with agency staff from all departments, including planning, scheduling, operations, customer service, safety, and executive teams. Whether it’s a one‑on‑one conversation or a presentation for 50 staff, Solutions Engineers help ensure that our prospective customers become our future customers.

Swiftly now has contracts with over 200 transit agencies, and an increasing number of these agencies are mid‑sized and large. Our goal is to grow that number, and Solutions Engineers play a critical role by balancing agency knowledge with a strong desire to help our prospective customers. We are looking for junior to mid‑level Solutions Engineers.

* We use AI tools for scheduling and summarization in our hiring process. We do not use AI tools to make decisions about who moves forward or to assess the strength of candidates. Every application is reviewed and all hiring decisions are made by Swiftly team members. This is an active, open role that we are currently hiring for at Swiftly.

• Lead the product demonstration portion of Swiftly demos for transit agencies, transit operators, consultancies, and potential partners.
• Partner with the relevant Account Executive/Account Manager to develop and drive a particular agency’s strategy, angle, and pitch to best demonstrate Swiftly’s value and overcome blockers.
• Drive revenue growth by developing and maintaining client relationships, identifying new business opportunities, building strong business cases, and providing technical expertise to support the sales process. SEs will work closely with our Sales and Product teams to ensure that our customers receive the best possible solutions to their needs.
• Organize and run 2‑3 day onsite workshops, where we train agency staff and help them see Swiftly’s value for mid‑sized and large agencies.
• Run pilot periods, including limited‑time free agency access to Swiftly, with the goal of deriving quantitative savings and results to inform a strong business case for mid‑sized and large agencies.
• Q…