Gift Shop Sales Agent

JOB SUMMARY

As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

The Gift Shop Associate is responsible for tending to and assisting guests as they inquire about merchandise.

• Good communication and interpersonal skills.
• Must have command of the English language, written and verbal.
• Must be able to organize time effectively and be flexible and work extended hours if necessary.
• Basic mathematical skills.
• Basic computer usage skills.
• Able to stand for extended periods of time (90 percent of shift).
• Able to lift 35 pounds
• Good hearing and vision with or without corrective lenses.

• Obtain and verify bank and open register.
• Request change order if needed.
• Assist customers in selection of merchandise.
• Respond to guests’ needs and relay comments to supervisor.
• Collect and process cash/charges using computerized Micros System.
• Check in, inspect, and tag new merchandise.
• Close out Micros System; count bank, balance and return.
• Display merchandise in shop and windows.
• Gift-wrap packages as needed.
• Take monthly inventory.
• List merchandise to be ordered.
• Vacuum, dust and straighten shop.
• Move racks as needed.
• Hang, ticket and steam clothes.
• Maintain store supplies, i.e., register paper, bags, etc. and put request into manager.
• Answer telephones and take messages.

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
• Perform other duties as requested by Gift Shop Manager.
• Punch in and report to the Gift Shop Manager and/or Assistant Gift Shop Manager on time and in full uniform for each shift. Obtain manager’s approval prior to punching out.

The Friendliest Resort in Lake Geneva is growing our team! Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" Attitude by creating memorable experiences in the lives of all we serve.

As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide.

• Employee discounts on property and at other First Hospitality properties
• Guest room discounts for friends and family
• Free meals with every shift
• On the job training
• Welcoming and supportive global network
• Medical, dental, and life insurance, 401K and more for full-time employees
• Dental, Vision, and Teladoc benefits for part-time employees