Member Service Manager

The Hook:
Why You're Here

We're looking for a charismatic, high-energy leader to join us as our Member Service Manager. This isn't just about overseeing a department; it's about shaping the future of our Credit Union and empowering our members to achieve their financial dreams. If you have a passion for service that's contagious with a leadership style that inspires, you've found your home!

• Coach & Mentor:
  You won't just "supervise" staff; you'll lead and mentor a dedicated team, guiding them through complex inquiries and helping them level up their service every single day.
• Experience Architect:
  You'll oversee daily operations to ensure every member who walks through our doors has an exceptional five-star experience, assist our members with deposits, lending, and digital products to support staff and member inquiries; including member decedent accounts, IRAs and HSAs with accuracy and sensitivity.
• Problem Solver Extraordinaire:
  From direct member engagement to resolving issues promptly, you'll be the "go to" for keeping our member satisfaction levels through the roof.
• Trend Spotter:
  You'll use your analytical mindset to dive into performance metrics and member feedback, identifying opportunities to enhance our service and keep us compliant and ahead of the curve.
• Culture Champion:
  You'll uphold a positive, energetic workplace culture that reflects our core values of integrity and excellence.

Bachelor's degree in business, finance, or related field preferred, or equivalent experience considered.

Minimum 5 years of experience in financial services with at least 2 years in a supervisory or managerial role.

Heart for Service and genuine commitment to integrity and passion for helping people and supporting our community is non-negotiable.

We value your dedication and offer a package that shows it:
Health & Wellness includes comprehensive Medical, Dental, and Vision plans. Secure your future with our comprehensive retirement benefits, featuring a solid pension and 401K plan, with a wide array of insurance options. Financial Flexibility is offered through Flexible Spending (FSA) Accounts and lastly Work-Life balance is promoted with a generous plan of Paid Sick Time as well as Vacation. Yes, you read that correctly, we pay you when you are sick or need flexibility for appointments.