Office Administrator Manager

The Operations Manager is responsible for ensuring smooth, consistent customer delivery by connecting the field and the office. This role works closely with owners to translate business priorities into day‑to‑day execution, strengthen operational discipline, and lead client, vendor, and subcontractor relationships. The successful candidate balances hands‑on execution with system building, financial literacy, people leadership, and urgent decision‑making in a fast‑moving construction environment.

Reporting directly to the owners, the Operations Manager will ultimately be empowered to make day‑to‑day operational decisions aligned with company standards and priorities.

• Oversee daily operations to ensure projects progress smoothly from contract through completion
• Coordinate closely with subcontractor field leadership, project managers, and office staff to maintain alignment throughout each project
• Support project management, scheduling, and capacity planning
• Collaborate with subcontractor field leadership to address operational challenges and uphold production standards
• Strong time‑management skills with the ability to prioritize tasks
• Commitment to maintain the confidentiality of company, project, and client information
• Ensure internal workflows support efficiency, clarity, and accountability

• Own and actively manage key client relationships throughout the project lifecycle
• Serve as a leadership presence for clients, ensuring confidence, clarity, and trust
• Establish and maintain clear communication standards for clients and internal teams
• Ensure expectations, documentation, and change orders are handled consistently and professionally
• Proactively address client concerns to protect relationships and reputation

• Build, maintain, and strengthen relationships with subcontractors and vendors
• Support project managers in managing subcontractor performance and communication
• Ensure subcontractors understand expectations, standards, and documentation requirements
• Partner with subcontractors to support quality, scheduling, and consistency
• Contribute to a professional, respectful, and accountable subcontractor network

• Directly manage office/admin functions, including finance, marketing, and employee retention; influence and support project managers and subcontractor field leadership through collaboration
• Set clear expectations and support accountability
• Address performance issues constructively and promptly
• Contribute to a culture of trust, professionalism, and retention

• Provide operational leadership for marketing and brand execution to ensure consistent messaging, timelines, and follow‑through
• Oversee the development and execution of the marketing plan in alignment with company goals
• Support community relations, memberships, and local involvement aligned with brand values
• Contribute to marketing and social media content
• Ensure marketing efforts support the client experience and company reputation

• Own and oversee core people operations, ensuring the right people are in the right seats
• Lead recruitment efforts, including role clarity, hiring coordination, and candidate experience
• Oversee onboarding to ensure new hires are set up for success quickly and consistently
• Support training and development aligned with company standards and growth goals
• Manage performance‑management processes, including expectations, feedback, and documentation
• Oversee payroll coordination and ensure accurate, timely processing in partnership with the payroll administrator
• Ensure HR processes are compliant, documented, and consistently applied
• This role is responsible for HR leadership and coordination

• Use and support improvements to existing systems, including Excel, Quick Books, and CRM tools
• Collaborate with ownership and team members to refine processes over time
• Balance structure with flexibility in a growing construction environment
• Support the development and refinement of SOPs

• Own operational reporting and performance tracking
• Monitor and report on key outcomes, including:
  • Cash flow predictability
  • Client satisfaction
  • Team retention
  • Operational efficiency
• Use data to inform decisions and continuous improvement

• Experience in construction operations, residential building, or remodeling is preferred
• Proven ability to manage client‑facing responsibilities
• Experience in building and maintaining subcontractor relationships
• Financial literacy with experience reviewing reports and KPIs
• Proficiency in MS Office Word, Excel, Outlook, Quick Books Online, and CRM systems preferred
• Basic knowledge of digital marketing, including social media, reviews, and website management

Competitive salary based on experience – $70,000 per year.