Account Servicing Assistant Manager

Responsible for assisting the Account Servicing Manager with the day-to-day operations of the Account Servicing Department. This includes assisting with ongoing training, development and quality control of the Account Servicing department. Monitor staffing issues and make changes to insure adequate phone coverage. Assists all departments with Verifications, Credit Applications, inbound/outbound calls, customer service and night/weekend coverage as needed. Works directly with the Account Servicing

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist with Account Servicing related projects and assignments as delegated by the Account Servicing Manager.
• Supervise department staff and assist with planning the daily workload/scheduling for each collection team.
• Completes Account Servicing related duties such as taking payments, contacting delinquent customers, and resolving customer issues or disputes.
• Monitor Account Servicing related reports and industry/economic trends to help determine best practice items.
• Assist other departments with verifications, paperwork, inbound/outbound calls and other duties as required.
• Other duties as assigned by management.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Associate’s degree in business, finance, communication, marketing or related field OR 2 years’ experience in related field
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

To perform this job successfully, an individual should have knowledge of Word Processing software;
Spreadsheet software and Internet software.

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits:

• Day‑one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day‑one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code

Job Function :
Customer Service, Finance