Design Center Leader

Benefits:
Medical, Dental, Vision, and Life Insurance, Short and Long Term Disability, 8 Paid Holidays, Paid Birthday Off, Paid Vacation, Paid Annual Volunteer Day, Extreme Anniversary Program, and 401(k) Plan
Role can be based out of any of our Design Center Locations
- Kohler, WI;
Chicago, IL;
Minneapolis, MN;
San Francisco, CA
Role Summary

Providing a best-in-class customer experience is at the core of our success at Buechel Stone, and often the first people our clients interact with are our team of Stone Design Consultants. We are looking for a Design Center Leader who will help this team ensure that every client interaction is exceptional, ensuring the long‑term success and profitability of each design center location.

They will also lead the team to extend that customer experience to virtual consultations. Lastly, they will foster collaboration with our sales team so that the result is a seamless transition from selection to sales, setting the stage for a frictionless client experience. We have seen an incredible impact‑both with our customers and our business‑since we opened our first design center 6 years ago.

We are looking for a Design Center Leader who can help us maximize that impact as we continue to grow the team and expand our locations. Our Design Centers and team of Stone Design Consultants operate under the umbrella of Marketing—in other words, this role is not sales management. Instead, this team is focused on customer experience and sales enablement.

In order to understand the scope of the Stone Design Consultants' responsibilities and its significance as a touchpoint between Marketing and Sales, this role will initially lead the team while actively serving as a working design consultant during the growth phase. Once established, the Design Center Leader will be responsible for the performance, consistency, and ROI of all Design Centers.

There are a variety of leading and lagging indicators used to monitor the success of the Design Center team; the three key areas of influence the Design Center Leader will focus on for each location include
1) the number of selections per location,
2) ensuring the teams are actively connecting with our ideal target audience, and
3) monitoring the win rates by location to maximize impact and identify friction points during the handoff process with sales.

• Own the customer journey from showroom entry through Sales handoff
• Ensure a frictionless, well‑prepared transition once pricing, take‑offs, or more technical details are required
• Support improved close‑won rates and average deal value through quality lead nurturing

• Lead and coach Stone Design Consultants across all locations
• Serve as a working Stone Design Consultant as the role scales
• Hold each Design Center accountable to traffic, ROI, event success, and CX metrics
• Run weekly team meetings
• Help each team member establish quarterly projects to improve the success of their role, location, and/or the business

• Act as referee with authority between Design Centers and Sales
• Work with Sales and Marketing to adjust lead qualification and handoff processes as needed to eliminate friction
• Escalate and resolve issues with tact, professionalism, and data

• Ensure CRM compliance and clean documentation across all locations
• Maintain consistent brand standards, CX, cleanliness, and showroom readiness
• Manage Design Center setup for new locations
• Calculate and report ROI by Design Center
• Ensure proper coverage at all locations so that time off does not affect operating hours

• Work closely with Marketing and Stone Design Consultants to strategize and execute promotion of Design Centers to architects, designers, builders, and end users
• Develop and execute showroom events and partnerships
• Support territory teams with selection experiences and prospecting strategy

• Proven leadership in Customer Experience focused and/or showroom environments
• Strong CRM discipline and comfort with metrics and accountability
• High emotional intelligence and…