Manager, WMS

Overview

As the WMS Manager, you will partner with the Director to lead, develop, and motivate to attain optimum WM system efficiency and employee engagement. You will provide strategic and actionable insights to maintain the highest level of customer | system experience. Oversee the implementation, optimization, and ongoing management of our Manhattan Associates Active WMS platform. This role is pivotal in ensuring seamless warehouse operations, from inbound receiving and inventory control to outbound fulfillment and labor management.

Reporting to the Director of Supply Chain Operations Systems, the ideal candidate will bring deep expertise in Active WMS to configure, troubleshoot, and enhance system performance, while collaborating cross-functionally to align technology with business objectives. This position requires a blend of technical acumen, strategic thinking, and hands-on leadership to support high-volume, fast-paced logistics environments.

Job Functions:

Employees must be able to perform the job functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodation may be provided to enable employees with disabilities to perform the essential job functions.

• System Leadership and Optimization:
  Serve as the primary expert in Manhattan Associates Active WMS, leading the configuration, customization, and upgrades of the platform to support core functionalities such as wave planning, slotting optimization, and real-time inventory visibility. Proactively identify and implement enhancements to improve throughput, reduce errors, and minimize downtime.
• Implementation and Project Management:
  Drive end-to-end WMS projects, including new feature rollouts, integrations with ERP/OMS systems (SAP), and migration to Active WMS cloud-based architecture. Ensure projects are delivered on time, within budget, and with minimal disruption to daily operations.
• Operational Oversight:
  Monitor daily WMS performance metrics using Active’s analytics tools, such as dashboards for order accuracy, cycle counts, and labor productivity. Develop and enforce standard operating procedures (SOPs) tailored to Active WMS workflows to maintain 99%+ accuracy in inventory and fulfillment processes.
• Team Management and Training:
  Build and mentor a team of WMS analysts and support staff, providing hands-on training on Active WMS modules (Inbound, Outbound and Inventory Control). Foster a culture of continuous improvement through knowledge sharing and training programs.
• Troubleshooting and Support:
  Act as primary contact for all WMS support calls, including collaboration with Manhattan Customer Support and Project Support personnel.
• Compliance and Reporting:
  Ensure WMS configurations adhere to industry standards and generate executive-level reports on KPIs such as order fulfillment rates, inventory turns, and ROI on Active WMS investments.
• Vendor
  
  Collaboration:
  
  Partner with Manhattan Associates representatives for roadmap discussions, feature requests, and joint problem-solving to align our Active WMS with emerging trends like AI-driven forecasting and automation. Collaborate internally with cross-functional partners.
• Innovation and Strategy:
  Contribute to long-term supply chain strategy by evaluating Active WMS add-ons (e.g., Yard Management or Voice Picking) and piloting integrations with mobile devices or robotics to future-proof our operations.

• Leadership experience managing diverse teams in a 24/7 operational setting.
• Provide guidance, support, and mentorship to team members.
• Foster a collaborative and positive work environment.
• Set performance expectations and goals for team members.
• Conduct regular performance evaluations and provide constructive feedback.
• Identify and address performance issues through coaching and disciplinary actions when necessary.
• Participate in recruitment and onboarding of new team members, as needed.
• Identify training needs within the team and coordinate relevant development programs, encourage continuous learning and skill development among team members.
• Address…