IT Support Specialist

IT Support Specialist —
Go Macro

Join the team as an IT Support Specialist s role provides hands‑on experience in IT operations, technical support, and systems management, focusing on hardware & software issue resolution, end‑user support, and infrastructure stability.

We’re driven by The GoMacro Way, based on authenticity, generosity, and compassion. We operate with integrity, create with passion, and conduct ourselves with humility. We seek growth‑minded people who thrive on challenges, camaraderie, and leadership at all levels. Join a team where everyone is heard, valued, and empowered to influence positive change locally and globally.

The IT Support Technician will gain valuable hands‑on experience in IT operations, technical support, and systems management. The role focuses on resolving hardware and software issues, supporting end users, and contributing to overall stability and performance of the organization’s technology infrastructure.

• Respond to and manage incoming support requests through the IT ticketing system, ensuring timely resolution and accurate documentation.
• Provide technical assistance to GoMacro employees for hardware, software, and peripheral concerns.
• Assist with installation, configuration, and troubleshooting of computer systems, applications, and devices.
• Monitor system performance and proactively identify and report issues or anomalies.
• Follow established IT procedures for system maintenance, updates, and incident response.
• Deliver user training and support on commonly used software, tools, and IT best practices.
• Research and recommend solutions for technical challenges, collaborating with senior IT staff as needed.
• Analyze support trends and recurring issues to help improve IT processes and user experience.

• Cooperation:
  Works effectively within a team and communicates clearly with colleagues.
• Attention to Detail:
  Maintains accuracy and thoroughness in troubleshooting and documentation.
• Dependability:
  Demonstrates reliability and accountability in completing assigned tasks.
• Integrity:
  Upholds ethical standards and handles sensitive information responsibly.
• Initiative:
  Proactively seeks opportunities to learn and contribute to IT projects.

• Other duties as assigned by supervisor.

Within one year or less from graduation in an Associate’s or Bachelor’s program or Certifications. Coursework completed in Information Technology, Computer Support, or related field.

$50,000

Entry level

Full-time

Information Technology

Viola, WI