Principal UX Designer, Fulfillment

4 days ago Be among the first 25 applicants

At eBay, we're more than a global e-commerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of e-commerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

An eBay subsidiary, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. Trading card games are a $25B global market that creates community connection through in-person games (Pokemon; Magic: The Gathering; Yi Gi Oh ; etc.). Founded by and for TCG enthusiasts, we operate a global marketplace, and create tools, technologies and solutions that help small businesses simply and profitably sell TCGs at scale.

Your insight, effort, and experience will contribute across 3 areas of responsibility, within the Fulfillment Solutions portfolio and across the broader organization:

• Customer value:
  Know our customer, deeply. Understand, document, and advocate for customer needs, value propositions, and delightful journeys in the context of top-level portfolios; weigh and prioritize competing customer needs and values; define and advocate for experiential goals and behavioral success requirements; integrate these into a coherent customer-focused design vision and clearly communicate the “why” behind it.
• Business impact:
  Steward our business health. Partner with business leaders to understand your portfolio’s business dynamics and strategy; adjust design proposals based on a nuanced understanding of portfolio performance and business impacts.
• Execution and delivery:
  Foster an environment where cross-team collaboration and proactive communication is second nature, working closely with product, technical, and business teammates to rapidly prototype, deliver, and evaluate designs informed by technical and operational feasibility; solve high stakes and highly visible user experience problems alongside senior leadership and collaborators; provide design strategy and solutions early and often throughout projects. Navigate the art of the possible.

Your past experience should include individual accountability for program- and portfolio-level design strategy, planning, and successful execution:

• 8+ years of UX Design experience, including web, mobile, and service design leadership on shipping, logistics, or similar experiences in a marketplace context – this could include buyer- and/or seller-facing fulfillment experiences as well as internal tooling like warehouse and workflow management solutions; a portfolio of shipped work, showcasing a structured practice for implementing designs from strategy and planning through launch and scaling, resulting in measurable customer impact.
• Demonstrated success integrating user experiences with internal team systems, policies, and tools – including third-party vendors – in a fast-growing online marketplace or B2B SaaS business.
• A steadfast focus on solving customer needs, with experience deriving design solutions from qualitative and quantitative customer insights; strongly motivated to regularly interact directly with customers.
• Mastery of user experience design methodologies, including modern customer- and design-centric practices; mastery of standard design tools like Figma, and effective AI integrations into your workflow; self-directed skills development.
• The ability to establish standards and conventions for portfolio-level design execution, including planning, dependency management, and delivery in an agile product development process; able to guide results while proactively seeking out diverse perspectives…