Business Applications Administrator

People are the heart of our company, and our doors are open to everyone. As a customer, as an employee – we are committed to creating an inspiring culture that is welcoming, safe and inclusive for all. Our strength in work and life comes from the combination of our experiences, backgrounds and talents. It’s what we do as people that makes Lands’ End a great place to shop and a great place to work.

The Business Applications Administrator is responsible for the management, configuration, and support of Salesforce and other third-party business applications such as Zoom Info, Sales Navigator, and Smartsheets. This role ensures that business applications are optimized for performance, security, and functionality to meet organizational needs. The administrator collaborates with internal stakeholders, IT teams, and vendors to implement solutions, troubleshoot issues, and enhance system capabilities.

• Administer, configure, and maintain Salesforce and integrated third-party business applications, ensuring optimal performance and security.
• Provide technical support and troubleshooting for Salesforce, Zoom Info, Sales Navigator, Smartsheets, and other business tools, identifying and resolving issues efficiently.
• Collaborate with internal teams to gather requirements, implement new features, and optimize workflows within Salesforce and integrated applications.
• Manage user access, permissions, and security settings within Salesforce and associated business applications.
• Develop and maintain documentation, including system configurations, procedures, and user guides.
• Monitor application performance, conduct system audits, and implement improvements.
• Work with vendors and third-party providers to ensure timely updates, patches, and system upgrades.
• Provide training and support to end-users to ensure effective utilization of Salesforce and other business applications.
• Assist with data management, including reporting, integration, and migration efforts across Salesforce and third-party tools.
• Stay up to date with industry trends and emerging technologies to recommend improvements and innovations.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• 3-5 years of experience in Salesforce administration, business application support, or related roles.
• Strong understanding of Salesforce CRM, Zoom Info, Sales Navigator, Smartsheets, and other sales and business intelligence tools.
• Experience with cloud-based applications and SaaS solutions.
• Knowledge of security best practices related to business applications.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Salesforce certifications or certifications in relevant business applications are a plus.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations or the work environment changes.

This document describes the position currently available and is not an employment contract.

The position covered by this Job Description is expressly declared to be “at will,” meaning the Company has the right to terminate the incumbent’s employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee. Any change to this “at will” employment status must be in writing and signed by the EVP, Chief Administrative Officer & General Counsel.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.