Senior Consultant Digital Transformation - Financial Services

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Date: 11 Oct 2025

Requisition

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The financial services landscape is currently going through a major upheaval, as banks and insurance firms are facing market challenges, demanding client expectations, competition from Tech and Fintech players, and increasingly complex regulatory matters. Hence, the focus is on defining new digital business model by revolutionizing customer journeys and integrating new concepts and technologies into Bank and Insurance’s ecosystems. At EY we go further than just help our clients to deal these changes: we are part of the change, and help shape the financial sector of the future, which is why we built a strong Business Transformation competence team in Belgium.

Our goal is to help financial institutions ride the digital transformation wave, by co-creating innovative ideas, developing prototypes and Minimum Viable Products, and delivering appropriate digital assets.

Unlock the door to an exciting career with our Business Transformation team!

We re looking for professionals brimming with enthusiasm to elevate their careers to new heights. Whether you re a Business Analyst, Product Owner, or Project/Program Manager, your expertise will be pivotal in steering transformative digital strategies within the financial sector.

Joining our Business Transformation team means you ll be working closely with clients to craft new digital business strategies, employing advanced research methodologies to gather valuable client insights, and developing strategic initiatives that enhance customer journeys. You ll play a pivotal role in the growth of our competence team and contribute to the broader success of EY.

As a Digital Transformation Consultant, your responsibilities will include:

• Designing and refining customer journeys within various banking and insurance sectors, such as Savings & Investments, Loans, Payments, and Life & Non-life Insurance.
• Identifying and implementing improvements in existing customer journeys.
• Analyzing customer data to elevate the overall customer experience.
• Ensuring the customer s perspective is central to the delivery of digital solutions in the market.
• Participating in or managing projects from inception to completion, including overseeing project planning, budgeting, and team staffing.
• Sharing your domain-specific knowledge and expertise to enhance our collective capabilities.

This is an opportunity to join a team that s not only responding to the digital revolution in financial services but is also actively participating in and leading the change. If you re passionate about leveraging your experience to help shape the future of finance, we invite you to explore a career with EY Belgium s business transformation team.

• Master degree in a relevant field (e.g. economics,)
• Professional experience (between 2 – 6 years), either in consulting, and/or in the financial sector, ideally in designing or delivering customer journeys in the market
• An excellent knowledge of business English, and a solid level of French and/or Dutch
• Strong team spirit, balanced by a healthy sense of autonomy
• Excellent analytical skills, conceptual thinking and pragmatic approach
• Solid communication and presentation skills
• Certifications such as Agile, Scrum, or other Project Management methodologies are a differentiator for more experienced candidates
• Knowledge of banking or insurance products and processes (e.g. Invest, Loans, Payments, Life- and Non-life products) is a major asset.

• You will be part of a leading global professional services firm.
• You will be part of the EY family where everyone is willing to offer support and senior management is very accessible.
• You will join a dynamic and growing team with a great mix of young and experienced professionals focusing on financial services.
• You will get extensive…