Banquet Houseperson
Job in
Bowler, Shawano County, Wisconsin, 54416, USA
Listed on 2026-03-14
Listing for:
Mohican Youth Academy
Full Time
position Listed on 2026-03-14
Job specializations:
-
Hospitality / Hotel / Catering
Job Description & How to Apply Below
Position: Banquet Houseperson Salary: $11.00 +tips/ $16.00 per hour +shift differential This is a dual-rate position Location:
Resort Division Reports to: Sales & Events Manager
In accordance with the Gaming Ordinance, all non-gaming employees whose annual income reaches $50,000 or more will be required to obtain and maintain a valid gaming license.
Responsibilities
- Must attend all training provided by the North Star Mohican Casino Resort.
- Must adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Food & Beverage Department.
- Must participate in employee random drug testing program.
- Must be able to work with a variety of people with diverse personalities.
- Must attend all meetings, as assigned.
- Must wear the approved departmental uniform.
- Must be reliable and prompt when reporting to work.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to:
Employment Manual, gaming Ordinance, State Gaming Compact, Minimum Internal Controls, Department Procedures, memos, and other communication from supervisory or regulatory personnel.
- Responsible for maintenance, and cleanliness of banquet rooms, hallways, storage, and service areas.
- Responsible for setting up, maintaining, and breaking down banquet rooms.
- Ability to follow directions from banquet event orders.
- Provide prompt, efficient, and courteous service to guests.
- Greet guests positively, treating each person as an individual and in a professional manner.
- Assist banquet servers.
- Monitor guest needs on a continual basis ensuring all requests are promptly fulfilled.
- Ability to carry large and heavy trays on a continuous basis throughout a shift.
- Responds quickly to requests from guests, supervisors, or management in a timely, friendly, and efficient manner.
- Engage guests in conversation and make their experience memorable.
- Report any guest concerns or complaints to immediate supervisor for resolution.
- Maintain a safe and clean environment for guests and fellow associates.
- Maintain proper stock of all product and supplies needed for service in assigned stations.
- Be knowledgeable of the facility, as location of restrooms and telephones, hours of operations, etc. and be able to efficiently handle guest inquiries.
- Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
- Reporting missing articles, damage or mechanical problems restaurant/lounge area and equipment.
- Perform as a team member and assist fellow associates to ensure a smooth operation.
- Prioritize and handle multiple tasks simultaneously.
- Must adhere to the Casino's Drug and Alcohol-Free Workplace Policy during employment.
- Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to:
Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, Departmental Procedures, memos, or other communication from supervisory or regulatory personnel.
- The above-mentioned duties and responsibilities are NOT an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based upon organizational needs and/or deemed necessary by the department manager.
- North Star Mohican Casino Resort is looking for a courteous and friendly individual.
- Must possess good communication skills and possess ability to speak effectively and interact well with the customers and employees.
- Must have basic math skills including addition and subtraction.
- Must possess the ability to be mobile 100% of the shift including maneuvering through crowded areas.
- A minimum of six (6) months bartending experience is preferred. If no bartending experience, selected applicant will undergo bartending training at North Star Mohican Casino Resort, and length of training will be determined by Sales & Events Manager.
- Must have completed or/will complete a Responsible Beverage Server class.
- Basic knowledge of…
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