General Manager Hotel Operations Inn Brookfield WI

Benefits:

• Bonus based on performance
• Employee discounts
• Paid time off
• Training & development

The General Manager (GM) is responsible for the overall leadership, operational excellence, financial performance, and guest satisfaction of Holiday Inn Brookfield. This role ensures the hotel operates in full alignment with IHG brand standards while driving revenue growth, cost control, team development, and exceptional guest experiences.

Please note:

The hotel restaurant is leased to an independent operator. The General Manager does not oversee daily restaurant operations, staffing, or financial performance of the restaurant. However, the GM will maintain professional coordination and communication with the restaurant tenant to support seamless guest experience and property standards.

Provide strategic and hands‑on leadership for all hotel departments including Front Office, Housekeeping, Maintenance, Sales, and Administration.

Ensure consistent delivery of high‑quality guest service in line with IHG standards and brand initiatives.

Monitor overall property condition, cleanliness, and maintenance standards to uphold brand compliance.

Conduct regular property inspections and implement corrective action plans when necessary.

Prepare and manage the annual operating budget and forecast.

Monitor daily, weekly, and monthly financial performance metrics including ADR, RevPAR, occupancy, and GOP.

Implement cost control strategies while maintaining service quality.

Collaborate with ownership and revenue management partners to optimize pricing and distribution strategies.

Lead efforts to drive guest satisfaction scores across all platforms including IHG reviews and third‑party sites.

Respond to guest feedback, complaints, and service recovery situations in a timely and professional manner.

Develop a culture of hospitality that prioritizes guest loyalty and repeat business.

Recruit, train, mentor, and retain a high‑performing leadership team and staff.

Foster a positive, accountable, and guest‑focused work environment.

Conduct performance evaluations, coaching sessions, and disciplinary actions as needed.

Ensure compliance with all labor laws, safety regulations, and company policies.

Support local sales initiatives and corporate partnerships to drive occupancy and group business.

Build and maintain strong relationships with local businesses, community organizations, and tourism partners.

Represent the hotel professionally in the local market.

Oversee supplier relationships, service contracts, and procurement for hotel operations.

Coordinate with the leased restaurant operator to ensure:

• Brand‑aligned guest experience
• Consistent operating hours communication
• Common area cleanliness and maintenance standards
• Smooth guest referrals and cross‑promotion

Minimum 3–5 years of General Manager or senior hotel leadership experience in a branded hotel environment.

Prior experience with IHG brands preferred.

Strong knowledge of hotel financials, P&L management, and revenue optimization.

Proven leadership and team development skills.

Excellent communication, problem‑solving, and decision‑making abilities.

Proficiency in hotel property management systems (PMS) and reporting tools.

• Strategic Leadership
• Guest Service Excellence
• Financial Acumen
• Team Building & Talent Development
• Operational Efficiency
• Compliance & Risk Management

On‑site leadership role with flexible hours including evenings, weekends, and holidays as required.

Ability to respond to operational needs and emergencies as necessary.

Commitment to maintaining high standards of service and professionalism at all times.

• Competitive salary based on experience
• Performance‑based bonuses
• Growth opportunities within a growing hotel portfolio
• Supportive ownership and management structure

Holiday Inn Brookfield is committed to providing exceptional hospitality and fostering a professional, respectful, and inclusive workplace.