Counselor and Enrollment Specialist
Job in
Sturtevant, Racine County, Wisconsin, 53177, USA
Listing for:
Amazinggoodwill
Full Time
position
Listed on 2026-01-27
Job specializations:
-
Healthcare
Community Health
Salary/Wage Range or Industry Benchmark: 24 - 25 USD Hourly
USD
24.00
25.00
HOUR
Job Description & How to Apply Below
Position: Options Counselor and Enrollment Specialist
Location: SturtevantOptions Counselor and Enrollment Specialist
Job Category: Human Services
Requisition Number: OPTIO
014840
Apply now
- Posted:
November 24, 2025 - Full-Time
- Hourly Range: $18.98 USD to $26.60 USD
Locations
Showing 1 location
ADRC of Racine County
14200 Washington Ave
Sturtevant, WI 53177, USA
The Options Counselor and Enrollment Specialist is responsible for providing a central source of reliable and objective information about a broad range of programs and services for older adults or people with physical, developmental or intellectual disabilities. This role will help people understand and evaluate the various options available to them. This role provides assessment and enrollment counseling for publicly funded long-term care, including Family Care and IRIS.
Typical starting pay: $24-$25/hr
Responsibilities
Provide a central source of reliable and objective information about a broad range of programs and services for older adults and people with physical or developmental/intellectual disabilities. Help people understand and evaluate the various options available to them. Help people find resources in the community and make informed decisions about long-term care, conserve personal resources, maintain self-sufficiency and delay or prevent expensive long-term care.
Provide assessment and enrollment counseling for publicly funded long-term care, including Family Care and IRIS.
Provide information and assistance including listening to the consumer, assessing his or her needs, and helping the consumer to connect with service providers or gain information to meet the identified needs.Provide information and assistance in-person in the person’s home or at the ADRC office as an appointment or walk-in, over the telephone, via e-mail, or through written correspondence.Be knowledgeable of community services such as Medicaid, Medicare, Social Security, SSI, SSI-E, SSDI, Food Share, public health services and Older Americans Act services.Be knowledgeable about preventable causes of disability and institutionalization, be able to identify risk factors and refer individuals to appropriate prevention and early intervention services and programs.Be knowledgeable of the Department of Health Services Dementia Care Guiding Principles and how these principles are integrated into ADRC services.Be trained on and skilled in the use of the resource and client tracking databases, including how to search for services, retrieve information, and document customer contacts.Provide follow-up as required by policy and document follow-up contacts and activities.Provide counseling about the options available to meet long-term care needs and factors to consider in making long-term care decisions.Maintain certification to administer the Long-Term Care Functional Screen.Maintain certification to provide Option Counselor.Provide information on rights, and complaint, grievance, and appeal processes.Provide short term case coordination to consumers identified in the ADRC short term case coordination policy.Provide information on services available to residents wishing to relocate from a Nursing home, assisted living facility or other care setting.Assure that customers who request access to long-term care and indicate potential eligibility for publicly funded long-term care services are informed of, and assisted in accessing, these services.Responsible for completing all other duties/responsibilities as assigned.Requirements
A Bachelor of Arts or Science degree (preferably in a health or human services related field) or a license to practice as a registered nurse in Wisconsin pursuant to s. 441.06 Stats.Equivalent of at least one year of full-time experience in a health or human service field, working with one or more of the client populations served by the Aging and Disability Resource Center (elderly or adults with physical or developmental/intellectual disabilities). Qualifying work experience may be paid or unpaid and may include internships, field placements and volunteer work.Valid Wisconsin driver’s license.Prompt and regular attendance.Core Cultural Competencies
Knowledge of Community ResourcesAbility to deliver concise oral and written reports.Ability to work well with other agencies.Knowledge of Medicaid, Medicare, Social Security and Marketplace benefits.When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.
Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.
In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and…
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