Accounts Receivable Collections Specialist

Accounts Receivable Collections Specialist

Founded in 1947 and headquartered in Schofield, Wisconsin, Wausau Supply Company has a history of providing top‑quality building materials to authorized retailers across the United States. As a proud 100% employee‑owned company, we are dedicated to not only serving our customers but also ensuring that our employees have a direct stake in our success. We distribute building materials from the industry’s leading manufacturers to authorized retailers from the western Rocky Mountains to the east coast.

In addition to our distribution capabilities, Wausau Supply Company is known for its high‑quality manufactured brands, including Diamond Kote Siding System, Waudena, Cham Clad and Taylor Entrance Systems. These brands reflect our commitment to innovation, safety, service and integrity. Our territory continues to expand as we continuously strive to meet the demands of our customers with nineteen distribution centers and five fabrication and finishing facilities across the United States.

• 3 weeks paid vacation within 1st year
• 9 paid holidays
• 100% Employee Owned
• Employee Stock Ownership Program
• 401K Retirement Fund – Additional opportunity for employee to contribute
• Health, Dental, Vision, Short Term/ Long Term Disability
• Employee Assistance Program
• Opportunity for advancement
• Training and development
• Employee Material Purchase Program

The AR Collections Specialist will not only perform all day‑to‑day AR functions such as cash application, invoicing and handling customer requests. In addition, this position will be responsible for the company’s collections, evaluation of customer financial credit risk, assessing credit history, and extension of credit lines will be expected. This position also works with sales to design and implement various processes to improve cash flow and reduce receivables to established benchmarks.

The AR Collections Specialist will partner with the Manager of Accounting Services, Director of Finance, CFO, Sales and Customer Service to demonstrate, support and enhance the AR and Collection functions.

• Accurate application of customer payments via lockbox automation
• Processing of daily invoices, statements, rebates and credits as needed
• Responsible for collection of past due customer invoices and routinely report collection status to senior management
• Conduct pre‑sale credit risk evaluations and use sound judgment in recommending credit lines and determine whether holding or releasing shipments in relation to outstanding accounts is justifiable
• Ability to work closely with sales operations to ensure credit and collection guidelines are adhered to and quickly resolve issues
• Interpret customer financial information and credit reports to determine credit worthiness, advising them of payment terms and credit limits. Periodically review and adjust credit limits as needed
• Negotiate with customers to arrange payment plans or to provide additionally required documentation to facilitate payment of outstanding receivables. Evaluate accounts on an ongoing basis to determine subsequent actions up to and including referral of account to an outside collection agency
• Preparation and set up of new customers including gathering trade and bank references and all relevant tax exemption forms

Leader with two to five years in AR or collections with experience establishing credit limits, working with customers on collection issues and developing company wide credit and collection procedures.

• Personal qualities of integrity, credibility, and unwavering commitment to WSC’s mission
• Excellent analytical skills and knowledge of collections and credit
• Possess solid collections, account analysis, and negotiation skills
• Experience in assessing portfolio/customer risk and establishing appropriate credit limits
• Strong process capabilities: ability to apply innovative approaches toward minimizing bad debt exposure and DSO reduction
• Ability to work effectively in a cross functional team; demonstrated ability to partner with other departments to enable growth while managing overall receivables exposure
• Excellent verbal and written communication skills
• Excellent customer service skills

• Experience in Customer Service or Accounts Receivable fields
• Microsoft Excel proficiency and CRM knowledge helpful

Reports to:

AR Supervisor