PIT Supervisor-Box PERSON - 1st

Position: PIT SUPERVISOR-BOX PERSON - 1st Posting March 4, 2026, to March 11, 2026
Location: Keshena

SUMMARY

The Pit Supervisor-Box Person is responsible for providing excellent guest service to our guests both external and internal. The position requires a high degree of integrity, professionalism, and accuracy. The Pit Supervisor-Box Person is also responsible for implementing and ensuring all Table Games employees follow the Company's objectives and goals and Gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for supervising the operation of all the table games offered at MCR.
• Must assist with auditions, training and assessment of subordinate employees. Maintains the highest quality standards in all areas of guest service and hospitality and developing players.
• Ensures that all games move at an appropriate pace. Maintains appropriate game spread, limits and staffing. Shall supervise all Games in the Table Games Department (Blackjack, Craps, Roulette, and all Specialty games offered at MCR).
• Shall be responsible for the accountability of the chips for each designated shift by maintaining a paper trail.
• Informs Pit Manager of all noteworthy, suspicious, or unusual activity. Facilitates the flow of information throughout the casino.
• Coach employees in his/her span of control to maintain and improve on expected levels of performance and productivity by using positive motivation.
• Is familiar with Pit accounting procedures and administrative tasks i.e., fills, credits, player tracking and board sheets, etc.
• Knowledge of local gaming laws (federal, state, and tribal, etc.).
• A thorough knowledge of all the regulations affecting the operations of the Menominee Casino Resort, i.e., Compact, MICS, Tribal Internal controls, and Department manuals and/or handbooks.
• Responsible for maintaining a consistent, regular and prompt attendance record.
• Shall watch the Table Games Operators and Multi-Games operators for efficiency while dealing as well as ensuring operators follow all Table Games Procedures and Internal Controls.
• Shall evaluate guests to determine their skill and style of play.
• Shall make Table fills/credits as needed.
• Shall monitor cash and chip transaction between operators and patrons and ensure that operators are accurately paying out table transactions to patrons.
• Shall monitor all unusual activity between operators and patrons for possible collusion.
• Pass all pertinent information to management, Pit Manager, fellow Pit Supervisor-Box Persons, and/or Casino Shift Manager.
• Shall alert proper personnel of the need to remove obnoxious patrons from the premises.
• Shall continue all refresher training offered by Table Games.
• Shall have excellent guest service skills.
• Shall maintain confidentiality.
• Shall perform any other duties as assigned by Management

SUPERVISORY RESPONSIBILITIES

Assure all Policy and procedures are being followed with all T.G. O's and/or M.G.O.'s. Reports any discrepancies to the Pit Manager. Must be a cooperative member of our high-powered Table Games team.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or GED and a minimum of one-year verifiable experience in Table Games. Shall pass and maintain a passing grade in all Table Games offered by the Menominee Casino Resort. Shall pass and maintain a passing grade in all training offered by the Table Games and/or the Menominee Casino Resort. Must pass Pit Supervisor-Box Person training with a score of 80% or better prior to being hired.

Must have the ability to effectively use Windows and Microsoft Office. Must have the ability to effectively use Player tracking systems.

SPECIAL QUALIFICATIONS

Strong communication and interpersonal skills required. Must be Twenty-one (21) years of age or older. A home phone must be maintained. The ability to maintain confidentiality. He/she must be able to be approved for and maintain a valid gaming license. Candidate must be of good integrity, honest, and trustworthy. Strong organizational and interpersonal skills required. Preference given to qualified Menominee applicants.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees of organization. Ability to speak, write and read Menominee Language is a plus.

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.

PHYSICAL QUALIFICATIONS

The physical demands…