Client Advocate

Sunset Technologies is the largest dental-specific IT and security company in the United States. We specialize in helping dental practices achieve maximum uptime and operational excellence through seamless integration of technology and innovative advancements. Our dedicated team works hand-in-hand with clients to create secure and efficient solutions that meet unique business needs, ensuring a positive impact on both patients and staff.

With a deep focus on the dental industry, we are committed to delivering exceptional service and expertise to our clients.

This is a full-time, on-site role based in Minnesota Junction, WI, for a Client Advocate. The Client Advocate will serve as the primary point of contact for clients, ensuring their concerns and inquiries are resolved efficiently. Responsibilities include building and maintaining strong client relationships, providing personalized support, and collaborating with internal teams to ensure client satisfaction. The Client Advocate will manage client accounts, address complaints or issues, and work proactively to enhance the overall client experience.

• Strong interpersonal and communication skills to effectively listen, understand, and address client needs.
• Problem-solving skills with the ability to resolve issues in a timely manner and provide actionable solutions.
• Organizational and time-management skills to handle multiple client accounts and meet deadlines.
• Basic technical knowledge of IT systems and security solutions is a bonus, especially related to the dental industry.
• Ability to work collaboratively with internal teams and contribute to improving client satisfaction processes.
• Relevant experience in client advocacy or customer service roles is preferred.
• Proficiency in Microsoft Office Suite and CRM tools for managing client information and communication.