Bilingual Spanish/Eng Customer Service
Listed on 2026-01-13
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support
About the job Bilingual Spanish/Eng Customer Service
Bilingual Spanish/Eng Customer Service needs 1 year in telephone customer service or related experience
High School diploma or GED
A minimum of 1 year in telephone customer service or related experience
Knowledge of the use of PCs and related software
Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.
Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM - 5:00 PM.
Overtime may be required
Responds to telephone inquiries and complaints using standard scripts and procedures /p>
Answers questions regarding child support payments posting, payments disbursement, and account histories.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
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