Grain Customer Service Specialist

Apply for the Grain Customer Service Specialist role at ALCIVIA
.

ALCIVIA is a leading, member‑owned agricultural and energy cooperative located in Wisconsin, serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in agronomy, animal nutrition, energy, and grain.

Location: N3220 Seier Road, Fall River, WI 53932
Pay Type: Hourly, bi‑weekly
Work Setting: In‑Office
Core

Work Schedule:

Monday – Friday; 7:30 am – 5:00 pm, with overtime hours/pay (may include weekend hours during busy seasons)

• Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and d.
• 401K company match up to 6% and 100% vested day one.
• Parental Paid Leave.
• Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
• 100% Company-Paid Benefits:
  Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
• Company-Paid Training and Development Opportunities:
  Tuition Reimbursement, Certifications & Licenses, and more.
• Company Clothing Annual Allowance.

Learn more at

Company Video:

Company Social Media:
Facebook and Linked In.

• Perform administrative tasks within the computer system when trucks are on the vehicle weight-scale.
• Conduct product sample testing and weigh inbound and outbound grain loads (e.g., corn, wheat).
• Document product weights and testing results by issuing scale tickets through the computer system.
• Accurately grade grain and apply discounts for moisture, foreign material, damage, vomitoxin, and other factors (training provided).
• Deliver a high level of customer service by being courteous, helpful, and knowledgeable.
• Respond promptly and effectively to customer inquiries.
• Answer telephone calls and direct them appropriately.
• Notify management of significant service issues or customer concerns.
• Collaborate with originators to exceed customer expectations.
• Support cross-divisional collaboration and shared workload coverage during peak times or staff absences.
• Maintain a safe and clean work environment, adhering to all safety rules and protocols.
• Communicate recurring service issues, customer feedback, or process improvement opportunities to management.
• Provide coverage for the front desk reception area, including operator phone coverage and walk‑in customer assistance, as needed.
• Assist with other departmental tasks outside of harvest season.
• Demonstrate flexibility to work outside of core business hours during seasonal peaks to ensure exceptional customer service.
• Perform other duties as assigned.

• High school diploma or equivalent required;
  Associate degree in Business, Communications, or a related field preferred.
• 1–3 years of customer service experience required; administrative or service-based industry experience is a plus.
• Proficiency in Microsoft Office applications; ability to navigate ERP or CRM platforms.
• Strong written and verbal communication skills with a professional, customer‑focused demeanor.
• Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment.
• Familiarity with billing, invoicing, data entry, and account support.
• Excellent attention to detail, organizational skills, and follow‑through.
• Proactive, solutions‑oriented mindset with a commitment to supporting both customers and internal teams.
• Team‑oriented with a strong sense of accountability and pride in service delivery.
• Sales awareness and a service‑first approach to customer interactions.
• Valid driver’s license, clean driving record, and reliable transportation required.
• Ability to work overtime during harvest season (October–November), including rotation weekends with advance notice.
• Strong commitment to workplace safety and adherence to safety protocols.

Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a role that grows along with your skills, talents, and the needs of family, friends, and the agricultural community. Visit our Careers page to view all our current openings at

ALCIVIA Locations:

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