Truck Service Advisor Lead

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Travel Centers of America has been the go‑to destination for truck drivers and motorists for over 50 years, offering fuel, food, truck maintenance, and essential services. Now part of the bp family, TA continues to grow its network of travel centers by implementing cutting‑edge technology and embracing alternative energy and sustainability initiatives, while giving every team member opportunities for growth and impact.

Our Truck Service team, comprising nearly 3,000 technicians across 280 locations nationwide, is looking for a Lead Truck Service Advisor (TSA). As Lead TSA, you will provide exceptional service to customers using your expertise in our product lines and services, while writing work orders, performing suggestive selling, and handling over‑the‑counter (OTC) transactions to return every traveler to the road better than they arrived.

• Work in a fun, trusting environment focused on exceeding customer expectations
• Leverage extensive knowledge of the products and services we offer
• Use strong suggestive selling skills to generate revenue, influencing customers with integrity
• Write, detail, and process work orders and OTC transactions, including the proper preparation of ETA work orders, purchase orders, and customer quotes
• Lead and oversee the work of TSAs, including conducting work order audits
• Train new hires and manage the TSA work schedule
• Source parts from external vendors and coordinate their delivery
• Prepare end‑of‑shift drop reports and understand various payment types
• Maintain the safety of customers and team members

• A dedicated individual who works well with others and is excited to join our team
• High School Diploma or GED
• Excellent verbal and written communication skills
• Previous cashier and customer‑service experience; experience in a repair or parts shop preferred
• Knowledge of warranty‑claim processes
• Experience leading and training others preferred
• ASE certification preferred
• Strong suggestive selling skills
• Strong problem‑solving skills
• Basic computer skills
• Ability to work flexible hours, including nights, weekends, and some holidays in both interior and exterior conditions
• Valid driver’s license

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Vacation and paid holidays
• Tuition reimbursement
  
  On‑site meal discounts
• Access to a wide variety of discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement

$0.00 – $0.00 per hour – The pay range reflects the potential compensation for this role and may be adjusted based on responsibilities, duties, requirements, and relevant experience and skills.

Travel Centers of America is proud to be an equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law.

At Travel Centers of America, we invite everyone to make themselves at home.

Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation, please email us at  and include your name, phone number, the position and location you are applying for, and details pertaining to the accommodation request.

The employee will be continuously sitting and typing, frequently talking and using eye and hand coordination, and may also be required to climb or balance, stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects, and will use close, distance, color, peripheral, depth vision and the ability to adjust focus. Standing, walking, bending over and repetitive use of legs are done occasionally, with or without reasonable accommodation.

This job description may not list all duties for this position. The incumbent may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either party may terminate employment at any time for any reason.