Customer Service Representative

Join to apply for the Customer Service Representative role at National Exchange Bank & Trust
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National Exchange Bank & Trust is an independent, family‑owned bank with big bank capabilities, serving southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

As a Customer Service Representative, you will have the opportunity to create a difference in the lives of our customers every single day. You will be responsible for completing account transactions, offering appropriate bank products and services, opening new accounts, and providing guidance to help customers make decisions about their financial needs.

• Excellent customer service
• Attention to detail
• Great communication
• Ability to multi‑task
• Problem‑solving skills
• Ability to work independently as well as part of a team

• Interpersonal skills necessary to relate to and empathize with other people, and maintain a friendly, cheerful, and courteous demeanor throughout the day.
• Maintain composure and professionalism under pressure, including effectively dealing with unexpected situations and potentially difficult engagements, and maintaining a cohesive work environment with coworkers.
• Maintain the highest level of confidentiality and discretion of customer and bank information.
• Show high attention to detail, and ability to problem‑solve basic issues.
• Operate a computer and other standard office equipment.
• High school diploma or equivalent.
• Cash handling and customer service experience.
• May require travel to neighboring offices for staffing coverage upon request.

• Health, Dental, and Vision Insurance
• Health Savings Account with Employer Contributions
• Short and Long Term Disability
• Employer Paid Life and AD&D Insurance
• Voluntary Life
• Flexible Spending Accounts
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
• 401(k) with Employer Match & Profit Sharing
• Paid Time Off
• Flexible scheduling
• Education Assistance Program
• Product & Service Discounts & more!

Apply Online: ipc.us/t/24776

National Exchange Bank & Trust is an equal opportunity employer of minorities, women, protected veterans and individuals with disabilities.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other