Aftermarket Service Manager of Data Cent

JOB REQUIREMENTS:

Why Work at Rehlko

Our work is guided by our purpose: creating an energy‑resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world.

Our team members are focused on pushing boundaries, continuing to innovate in an ever‑changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy‑resilient world for a better future!

Our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast‑moving world. We provide:

• Competitive compensation and benefits
• Work‑life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

The Aftermarket Service Manager of Data Centers is responsible for end‑to‑end coordination, analysis, and execution of post‑shipment service support for direct‑sale data center customers. This position serves as the primary service liaison for assigned accounts, ensuring service commitments are executed effectively, issues are resolved promptly, and contractual obligations are met. The Aftermarket Service Manager of Data Centers requires strong project leadership, technical acumen, customer‑facing communication skills, and data‑driven decision‑making.

The Aftermarket Service Manager of Data Centers partners cross‑functionally with Sales, Engineering, Field Service, Parts, Quality, and external service providers to deliver consistent, high‑quality customer experience in a complex, high‑availability environment.

Location:

200 Twin Oaks Road, Kohler, WI
Work Mode:
Hybrid – 3 days in office
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

• Serve as the primary post‑shipment service point of contact for assigned direct‑sale data center customers.
• Own customer service escalations, ensuring timely issue resolution, clear communication, and documented outcomes.
• Act as a trusted advisor to customers by proactively identifying service risks, trends, and improvement opportunities.
• Lead coordination of non‑PM generator service activities, including field service dispatch and scheduling, parts logistics and availability, service campaigns, retrofits, and corrective actions.