Camp Office Coordinator

Position Summary

Under the limited supervision of the Camp Director, the Office Coordinator oversees day-to-day office operations, camp retail functions, and routine business tasks at YMCA Camp U‑Nah‑Li‑Ya by managing administrative systems, customer service processes, and financial coordination to ensure efficient operations, accurate records, and a welcoming experience for families, guests, and staff. The Office Coordinator serves as the primary customer service contact, the official camp registrar, and the liaison to the Greater Green Bay YMCA accounts payable/receivable department.

This role supports the Camp Director through timely and accurate completion of logistical, financial, and registration-related paperwork while maintaining confidentiality and a well-organized office environment.

• Oversee office management operations by maintaining office technology, supplies, mail distribution, and administrative workflows to ensure a functional, organized, and efficient office environment.
• Manage camp retail operations by tracking inventory, ordering supplies, coordinating apparel design, and overseeing store and snack sales to ensure adequate stock levels, accurate pricing, and positive guest experiences.
• Serve as the liaison to the Association’s accounts payable/receivable department by preparing deposits, invoices, and financial reports in accordance with money‑handling procedures to ensure accurate, timely, and compliant financial transactions.
• Act as the official camp registrar by maintaining accurate attendance records, processing registrations and payments, and generating rosters to support program planning, staffing, and reporting requirements.
• Provide frontline customer service to parents, guests, and community members by responding to in-person, phone, email, and social media inquiries to ensure timely, professional, and helpful communication.
• Support Camp Director with logistical and compliance-related documentation by preparing attendance rosters, bus contracts, transportation details, and volunteer paperwork to keep operations smooth and compliant.
• Coordinate marketing and communication efforts by updating website content, supporting social media messaging, and assisting with event communications to promote camp programs and maintain consistent branding.
• Maintain confidentiality of camper, family, and financial records by following YMCA policies and data-handling procedures to protect sensitive information and build trust with families.
• Assist families in accessing financial assistance by providing accurate information and completing required documentation to support equitable access to camp programs.
• Uphold safety and risk management procedures by following emergency protocols, serving as a first responder when needed, and complying with YMCA abuse prevention policies to ensure a safe camp environment.
• Contribute to camp operations and culture by participating in staff training, meetings, special events, and assisting with programs as assigned to support overall camp success.

• High school diploma, GED, or equivalent required;
  Bachelor’s degree in Business or a related field preferred.
• 3–5 years of relevant office or administrative experience preferred.
• Excellent customer service and verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to independently prioritize tasks, manage multiple deadlines, and follow established procedures.
• Ability to use online customer service, registration, and basic office software systems.
• Flexibility, sincere care for children, and a collaborative, team‑oriented attitude.
• CPR/AED and First Aid certifications required (training provided).

• Accountability:
  Takes ownership of decisions, actions, and results. Follows through on commitments and accepts responsibility. Completes assigned tasks on time and accepts feedback without defensiveness. Adheres to established policies and procedures.
• Emotional Intelligence:
  Demonstrates awareness of own emotions and responds appropriately to others by remaining calm, respectful, and professional in routine interactions with families, staff,…