Field Service Engineer
Job in
Wisconsin Rapids, Wood County, Wisconsin, 54494, USA
Listed on 2026-03-04
Listing for:
CivicMinds, Inc.
Full Time
position Listed on 2026-03-04
Job specializations:
-
Maintenance/Cleaning
Field/Service Technician, Maintenance Technician / Mechanic
Job Description & How to Apply Below
Purpose of the job.
Under the supervision of the Area Service Manager, the incumbent is responsible for direct company's machine startup, repair service, and/or provides other technical assistance at the customer's facility to ensure customer satisfaction. The incumbent is required to follow the guidelines set forth in the Field Service Engineer Guidelines.
Position
Description:
Core functions and duties of the position.
- Adheres to daily schedule provided by Area Service Manager to visit and service customers' machinery.
- Troubleshoots electrical, hydraulic and mechanical problems leaving the customer with the assurance that the problem has been or will be resolved.
- For new injection Molding machines: starts up, provides Molding assistance, and gives hands on operator and maintenance training.
- Responsible for timely and accurate field service report specific to all services on site, problems incurred, safety violations noted, hours and expenses.
- Responsible for all the proper use and care of all company-issued tooling, property, and proprietary information.
- Responsible for projecting a positive image to the customer by having a positive attitude, personal appearance, and the highest level of professionalism that must be consistent with company guidelines.
- Generates clear, concise, accurate and complete field service reports, expense reports, and timely return of those reports to the home office.
- Schedules time and makes travel arrangements consistent with the department's objectives of controlling costs, and travel and living expenses.
- Provides temporary phone coverage for technical support and/or manager while there is a vacancy due to vacation and/or illness.
- Varies Any and all other duties as assigned by the supervisor.
- Performance will be measured based on the position accountabilities.
- Provides onsite machine support via part replacement, troubleshooting, or maintenance of all 5 SDNA brands
- Accurate service reporting and documentation of all relevant service items per job, customer, machine.
- Overall callbacks per FSE by brand.
- On time performance of service reporting and expense reporting.
Required:
- Two-year technical degree in the field of electronics, or equivalent experience in the plastics industry.
- Strong background in electrical, hydraulic, pneumatic and mechanical repair and troubleshooting.
- Demonstrated field service experience or equivalent experience in the area of troubleshooting and repair of injection Molding machines.
- Knowledge, skills, abilities, and characteristics which help differentiate superior performance from average performance.
- Bachelor's degree in a technical field (Preffered).
Requirement for this position and how much travel is required and to which regions.
- Must travel extensively to customer locations.
- Must possess a valid driver's license.
- Must not have travel restrictions.
- Up to 90% travel required
Amount of hours and days per week required to perform the job functions.
- Hours Per Day - 9HR
- Hours Per Week - 40-45HR
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