Customer Service Representative

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We Energies , a subsidiary of WEC Energy Group, is seeking a Customer Service Representative in our Wisconsin Rapids, Wisconsin location. This position is represented by We Energies L2150 Union.

Provide outstanding customer service while responding to internal and external customer inquiries, questions, and problems. Provide clerical support and perform administrative duties for several work groups. The primary purpose of this job is to accurately enter/maintain office and construction records, aid Call Center and Dispatch personnel with customer situations, and complete all tasks necessary to keep operations of office running smoothly.

The Customer Service Representative performs the following duties:

• Provide outstanding customer service while responding to internal and external customer inquiries, questions, and problems
• Provide clerical support and perform administrative duties for several work groups
• Accurately enter/maintain office and construction records
• Aid Call Center and Dispatch personnel with customer situations
• Complete all tasks necessary to keep operations of office running smoothly

• Excellent oral and written communication skills. Strong problem-solving skills and basic math skills. Be able to work with a high degree of accuracy and without direct supervision. Able to work flexible hours and locations. PC and word processing skills
• Must have a valid driver's license and meet the company's requirement for driving
• For positions in some locations, applicants must comply with DOT Part 199 Pipeline drug and alcohol testing requirements

Basic Clerical Aptitude test (BCAB): Ability to classify information according to preset rules; spelling and grammar; basic mathematics; filing and sorting information. Suggested Preparation:
Review of basic arithmetic skills such as addition, subtraction, multiplication, division, percentages; review rules of grammar, spelling, punctuation; and alphabetizing or putting items in order.

End Date: 01/30/2026

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.

At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the Final date to receive applications or discontinue accepting applications for any position if deemed necessary.

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.