Private Designer

We’re seeking a
full-time Private Travel Designer
who will have the responsibility of providing unique, authentic and life-changing experiences to discerning and often seasoned travelers.

Luxury Trips services all seven continents but our area of expertise lies in
luxury African safaris
as we are the parent company of Alluring Africa, who was voted#1 best safari outfitter in the world
by Travel + Leisure. The owner, Sunit Sanghrajka, is consistently featured as one of Travel + Leisure’s A-List agents for Africa.

Unless you have a high level of knowledge in the luxury travel industry and a proven track record in sales, you will be required to fill the Sales Support role for approximately one year. This will serve as your training for the Private Travel Designer role. During the training period, you will work alongside other Private Travel Designers to learn every aspect of their role.

• Regularly
  attend networking or other social events
  to meet new people who are likely to fit our client profile
• Qualify leads
  per company procedures, such as collecting and recording budgets, travel dates, etc.
• Engage in
  meaningful trip planning consultations
  with potential clients by focusing on their specific needs and what they would like to get out of their trip
• Promptly reply
  to all client questions
• Consistently
  follow up
  with all active leads within 1 hour as often as possible, and never later than 24 hours from the time of their inquiry
• Design customized proposals
  for clients including a detailed costing, invoice, and itinerary
• Maintain and organize data
  relating to bookings per company systems and procedures. You will be expected to use the following systems:
  • Our Customer Relationship Management (CRM) software for client and trip information. All activities must be tracked here including emails, phone calls, appointments, tasks, etc.
  • Our online itinerary building software for proposals and final travel documents
  • Secure cloud based storage for any files relating to a trip such as proposals, supplier quotes and invoices, client invoices and costings, etc.
• Fulfill travel requests
  with Luxury Trips’ approved suppliers
• Complete booking related tasks
  by the related deadlines such as collecting payments, booking flights, sending travel documents, etc.
• Actively look for ways to
  exceed client’s expectations
  , such as a surprise the client isn’t expecting
• Contribute to
  product development
  by
  staying up to date on industry trends
  and preferred supplier updates, as well as individual
  research of destinations competitors aren’t offering
  or
  new ways to sell
  existing destinations
• Handle client emergencies 24/7 – although we won’t have many if we do things right
• Commit to constant improvement, such as by giving feedback on the sales process and reporting ideas to operations

• Proficient in Microsoft Outlook
• Proficient in Microsoft Word
• Proficient in Microsoft Excel
• Excellent communicator – both written and verbal

• Experience with Wetu, an online itinerary building software
• Experience using Microsoft Dynamics 365, Microsoft’s CRM system

• Bachelor’s degree or minimum of 4 years in sales with proven track record
• Existing client base preferred

• Winner – We are looking for someone who is (humbly) confident, competitive and ambitious.
• Self-starter
  – As you will often be working independently, you must have the ability to keep yourself motivated.
• Methodical
  – Must be excellent at tracking your work, keeping yourself organized and managing your time. Much of your success will depend on your ability to be detail-oriented and accurate.
• Even-tempered
  – As you’ll be dealing directly with clients, you will be acting as the face of the company. You must have the ability to remain calm and solution-focused if a client ever gets upset. You’ll be expected to solve any unforeseen emergency travel situations your clients find themselves in and must be able to set their mind at ease while handling stressful situations (for example, if a client misses their flight or it is canceled and they find themselves stranded).
• Social extrovert
  – Maintain a professional appearance and be a master networker. We are looking for someone with a dynamic and influential personality.
• Service-oriented
  – This is a consultative sales role so you’ll see the best results by staying focused on how you can best serve your clients – be willing to go above and beyond to deliver the ultimate experience.