Technician Service

Job Summary

This position focuses on customer satisfaction; provides technical support directly to customers via phone or field service and provides training to customers, employees, and service technicians.

• Pre‑delivery and post‑delivery problem solving.
• Enter claims in SAP.
• Research and order parts.
• Travel on‑site for field service repairs.
• Provide technical training to customers on all brands.
• Provide backup support to peers as needed.
• Perform other duties as requested, directed or assigned.

• Familiar with all aspects (installation/repair/replacement) of all products offered by REV Orlando.
• Familiar with vendor components such as electrical systems, HVAC systems, and suspension.
• Familiar with OEM chassis and conversion ties into our modular units.
• Typing speed of 45 WPM.
• Some familiarity with Microsoft and SAP systems.
• Travel up to 80 % of the time without notice.
• Understand and carry out verbal and written directions.
• Work independently in the absence of supervision.
• Establish and maintain cooperative working relationships.
• Team player.
• Communicate effectively in English.
• Interpret engineering drawings and electrical schematics.
• Familiar with electrical theory and troubleshooting techniques.
• Guide a field technician through troubleshooting of system failures via telephone.
• Phone, e‑mail, and internet browsing skills required.
• Read, write, and perform mathematical computations at a level required for job performance.
• Share knowledge gained from the field with internal departments.
• Time‑management and multitasking skills.
• Drive heavy and light‑duty ambulances.
• Work in a courteous and professional manner with the public and employees.
• Read, write, comprehend, and verbally communicate simple instructions, short correspondence, and memos in English.
• Multi‑task in a fast‑paced environment.
• Follow the policy and procedures set forth by the Customer Relations Manager and/or REVO.

• High school diploma or GED required.
• 2 years call center or customer service experience.
• 2 years electrical/manufacturing experience.

• Passport.

• Travel and field service work up to 80 % of time.

• Regularly required to stand, walk, use hands, and reach.
• Frequently walk, stoop, kneel, or crouch.
• Occasionally lift and/or move up to 40 lbs.
• Vision requirements include close vision, peripheral vision, and depth perception.
• Ability to bend, stoop, and squat.
• Occasionally lift up to but not exceed 40 lbs.
• Work with arms above head.
• Read and follow written and verbal instructions.

Indoor office, various locations in the field.

• Safety glasses.
• Earplugs.
• Closed‑toed shoes.

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