Case Manager for Communities

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Case Manager for Preferred Communities who wants to make an impact in the lives of others.

The Case Manager will provide trauma-informed intensive case management and supportive services to vulnerable clients in order to assist them reaching their goals. If assigned to a residential facility, this position is direct care.

• Conduct weekly in person trauma support for clients, focused on crisis intervention, safety planning and family preservation.
• Provide client centered ongoing intensive case management for especially vulnerable clients with special circumstances (medically or psychologically vulnerable clients, family conflict or crisis, education-related issues)
• Conduct comprehensive intakes for all participants determined eligible for the program
• Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals.
• Maintain regular and timely communication with supervisor around any issues concerning the client's safety, stability, or well-being.
• Submit detailed and thorough documentation in compliance with LSF policies and procedures.
• Utilize trauma focused interventions as a framework for intensive case management support and social work best practices for ongoing services.
• Provide extended/enhanced cultural orientation workshops to program participants as needed.
• Guide program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate.
• Screen for direct participant financial assistance eligibility in accordance with LIRS basic needs direct assistance practice, facilitate disbursement and conduct all necessary follow-up and associated financial reporting.
• Collaborate closely with other LSF case managers to facilitate client enrollment of referred participants and coordinate services to dual-enrolled participants.
• Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship and more, as needed.
• Participate in community coordination, capacity building and partnership development activities in the service area.
• Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information.
• Acquire comprehensive knowledge and thorough understanding of programmatic requirements of Program.
• Attend stakeholder meetings and trainings centered on trauma-informed intensive case management, specific vulnerability support, community-based mental health support, economic self-sufficiency and more.
• Trains, supervises, and supports Program Interns and volunteers.
• Participate in ongoing supervision
• Prepares Program reports as required.
• Performs other related duties as assigned.

• May enter all financial transactions of the client’s funds into the system as well as accounting per procedures in a timely manner
• May create and document check request vouchers for all clients per if necessary
• Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
• Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly.
• Provides indirect supervision of Resettlement Program staff.
• Assists manager with RFP and other project.
• Assists Manager in enforcement and attaining program goals.
• Provides training to program staff if necessary.

• Able to travel to other counties.
• Able to sit and stand for long periods of time.
• Able to utilize office equipment.
• Able to work in fast paced environment.

Bachelor's degree required. Preference for degree in a Social Work or behavioral/human services field.

• Two years of experience providing case management and/or social services preferred.
• Case management experience is strongly preferred
• 3-year experience working with refugee or immigrants preferred
• Cross-cultural or international experience preferred

• Proficiency in Microsoft Office applications
• Knowledge of community resources and ability to connect families to community services.
• Excellent verbal and written communication skills
• Critical assessment and analysis skills
• Ability to work and deal a diverse group of clients.
• Must be able to keep confidential information.
• Bilingual required

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

• Reports to Manager
• Must be a team player with monitors as well as other clerical staff.
• Accurate, complete and timely submission of required reports and documentation to LIRS & LSF.
• Effective working…