Retail Associate Manager WINTER HAVEN | Cypress Gardens Blvd

Job Title

Retail Associate Manager – Winter Haven | Cypress Gardens Blvd

Arch Telecom is a national wireless preferred retailer with over 200 stores across the U.S. Since 1993, we have delivered superior service and the latest technology. We seek a Retail Associate Manager (RAM) to lead a Retail Team, embody our brand and Core Values, and create a high‑energy environment focused on customer needs.

• Help customers continue their shopping journey, whether online, in Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology.
• Practice side‑by‑side selling to find personalized solutions beyond basic plans.
• Guide customers through their purchasing experience with thoughtful questions and expert answers.
• Assist the Retail Store Manager with daily operations and coaching.

• Show coverage in customers’ neighborhoods, emphasizing our fast LTE network.
• Explain plans and services that let customers live unlimited, feel the love, and stay connected.
• Demonstrate device and account inspection, review and troubleshooting.

Complete training on in‑store experience, new skills and processes, system knowledge and reference resources.

• Collectively own the customer experience and resolve issues for a seamless, run‑around‑free environment.
• Identify and handoff small business leads.
• Build strong peer relationships and hold each other accountable for success.
• Enjoy a fun, first‑class customer experience.

• Leadership abilities.
• Competitive drive and confidence in a fast‑paced sales environment.
• Willingness to lead the team, share best practices, and resolve customer issues.
• Operational, financial, and performance management skills.
• Excellent communication skills with team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises at milestones
• Career advancement opportunities
• Cultural emphasis on care & excellence
• Health benefits for full‑time employees

• At least 18 years old.
• High school diploma or GED.
• Able to stand for long periods.
• Able to lift up to 25 lb.
• Reliable transportation.
• Full‑time (40 hours).