Senior Developer SAM or HAM ServiceNow

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions or applications.
1. Applies scientific methods to analyse and solve software engineering problems.
2. Heorshe is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
3. Hisorher work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of hisorher software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

In This Role, You Should Expect To

• Lead and support the implementation, configuration, and optimization of Service Now ITSM modules for national and international clients;
• Collaborate with stakeholders to analyze service delivery processes, identify improvement opportunities, and design scalable solutions;
• Translate business needs into technical designs, ensuring alignment with platform capabilities and best practices;
• Configure and customize the platform using workflows, scripts, and rules to meet client-specific requirements;
• Work closely with cross-functional teams, including developers, architects, and process owners, throughout the project lifecycle;
• Stay current with Service Now platform updates, ITSM trends, and ITIL evolutions, applying this knowledge to enhance solution quality;
• Contribute to a collaborative and agile working environment, participating in Scrum/Kanban ceremonies and promoting continuous delivery;
• Benefit from a dynamic and supportive environment that encourages professional growth and career development.

• Minimum of 5 years of experience managing and configuring Service Now ITSM modules, including Incident Management, Problem Management, Change Management, and Request Fulfillment;
• Deep understanding of ITIL best practices and their practical application within Service Now to enhance IT service delivery;
• Strong analytical skills to assess and optimize processes and workflows across ITSM domains;
• Proven ability to gather and translate business requirements from multiple stakeholders into clear and actionable technical specifications;
• Hands-on experience configuring workflows, business rules, and client scripts to extend and tailor ITSM functionality;
• Experience in process mapping, gap analysis, and continuous improvement of IT service operations;
• Fluent in Portuguese and English (both verbal and written); additional languages are a plus;
• Structured, organized, and detail-oriented in your approach to work.

• ITIL 4 Practitioner – Change Enablement certification;
• Service Now ITSM certification;
• Familiarity with App Engine implementation approaches and low-code/no-code development within the Now Platform.

• At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;
• We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);
• We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback;
  Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral…