Call Center Representative - Medical

Position: Call Center Representative - Medical

Location: Winter Haven, FL

Job : 2807

# of Openings: 1

Title:
Call Center Representative - Medical

Reports to:
Call Center Supervisor

FLSA Status:
Non-Exempt

Personnel Supervised:
None

Under the supervision of the Call Center Supervisor, the incumbent is responsible for scheduling Medical, Dental, and/or Optometry appointments.

• Education:
  
  High School Graduate or GED
• Experience:
  
  18 months scheduling appointments in an office environment or Call Center experience. Bilingual:
  English/Spanish required.
• Skills:
  
  Self-starter, detail-oriented, computer literate, typing 40 wpm.

• Schedule medical, dental, and optometry appointments by phone.
• Collect patient demographic and insurance information.
• Cancel and reschedule appointments.
• Understand and apply CFHC scheduling template.
• Transfer calls appropriately.
• Work provider follow-up requests on outbound calls.
• Must be available from 7 am until 6 pm.

• Competitive salary
• Federal Student Loan Forgiveness (PSLF) – 10-year commitment, 120 loan payments, remaining loan forgiven at the end.
• Medical, dental, vision, and pharmacy benefits.
• Employer-paid long-term disability and life insurance (1x annual salary).
• Voluntary short-term disability, additional life, and dependent life insurance options.
• Paid Time Off (PTO) – 4.4 weeks per year, prorated.
• Holidays – 9.5 paid holidays per year.
• Paid birthday holiday.
• CME reimbursement.
• 401(k) retirement plan after 1 year with matching contributions.
• Recognition and rewards for staff productivity.

• 80% or more of the time spent standing or sitting.
• Independently mobile.
• Lifting and/or transporting up to 20 lbs.

American with Disabilities Act (ADA) Statement:
External and internal applicants, as well as incumbents who become disabled, must be able to perform essential functions with or without reasonable accommodations, as determined by the organization.