Front Office Representative - Winter Haven

At Bay Care, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

• Status:
  Full Time
• Facility:
  Winter Haven Behavioral Health office
• Location:
  
  Winter Haven, Florida
• Shift: 8:30 AM – 5:00 PM

• Obtains and updates patient information
• Schedules patient appointments and assists with patient inquiries; may arrange for additional services
• Collects and posts payments, and assists with patient billing questions
• Ensures completion of all encounter documentation prior to check out
• Accepts transfers from other facilities according to established guidelines
• Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines
• Obtains complete and accurate patient registration information according to department standards
• Reviews and confirms all registration information is accurate at each appointment and makes any required updates
• Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day
• Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity
• Greets, registers and checks in patients

• High School or Equivalent
• 1 year – Office Related
• Customer service, interpersonal, critical thinking
• Written and verbal communication
• Works independently and with a team
• Organization, administrative and clerical skills
• Preferred :
  Bi-lingual

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401K reimbursement
• Yearly performance appraisals and team award bonus
• Community discounts and more

This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA). More information can be found at

Equal Opportunity Employer Veterans/Disabled