Patient Experience Specialist

Bay Care is seeking a passionate and strategic Patient Experience Partner to support and elevate patient experience across several key facilities:
Winter Haven Hospital, Winter Haven Women’s Hospital, Bartow Regional Medical Center, and Bay Care Hospital Wesley Chapel. This role is ideal for a service excellence professional who thrives in collaborative environments and is driven to make a meaningful impact on patient and family experiences.

• Lead efforts to assess, measure, and communicate the customer experience across your assigned region
• Collaborate with local and system-level leadership to implement proven best practices and sustainable improvement strategies
• Facilitate patient experience meetings with site leaders to review performance metrics and develop targeted improvement tactics
• Act as a subject matter expert in service excellence, guiding leaders in interpreting and contextualizing survey data
• Partner with Quality and Performance Improvement teams to deploy unit-based practices that ensure consistent, extraordinary experiences
• Build and maintain strong relationships across all levels of staff and leadership
• Provide coaching, mentoring, and support to identify opportunities and drive continuous improvement
• Contribute to the planning and development of processes that enhance the overall customer experience

• Works independently and takes initiative while also thriving in collaborative environments
• Has strong analytical and problem-solving abilities
• Communicates effectively and builds trust across diverse teams
• Demonstrates expertise in service excellence and