Senior Host - Attractions Zone

About the Role

With a strong focus on staff and guest obsession, the Senior Host plays a key role in making our resort the best place to work and visit. This is a guest-facing, frontline position for an experienced team member who thrives on delivering outstanding service and supporting smooth daily operations. As a Senior Host, you will be a trusted presence in your assigned zone, acting as a constant source of knowledge for both guests and team members while supporting leadership in delivering an exceptional resort experience.

• Deliver excellent guest service while supporting smooth, efficient resort operations
• Participate in shift briefings to review daily tasks and priorities
• Monitor staff break rotations to ensure appropriate coverage throughout the day
• Complete presentation checklists and ensure high standards of cleanliness and safety
• Support opening and closing duties in line with operating procedures
• Act as the first point of contact for guest enquiries, resolving concerns and providing accurate information
• Lead by example through professionalism, positivity, and high‑quality service

• Manage guest flow and provide exceptional service at entrances, ticket scanning, and admissions
• Complete retail duties including sales transactions, stock control, loss prevention, and upselling
• Assist with shows, educational classes, and immersive experiences, including venue preparation and guest engagement
• Maintain excellent standards of cleanliness across the resort, including restrooms and public areas
• Perform ride hosting and ride operating duties, ensuring safety and service standards are consistently met
  • As a Ride Host: greet and organize guests across multiple attractions
  • As a Ride Operator (following training and clearance): oversee ride operations, coordinate staff, and maintain efficiency to minimize queue times
• Monitor water attractions while ensuring guest safety and enjoyment
  • Maintain Shallow Water Lifeguard certification in line with operational requirements
• Complete opening and closing routines as required
• Liaise with the leadership team to resolve resort‑wide guest issues
• Adapt to different roles and responsibilities across zones, supporting the wider team as needed

• 🏥 Excellent Health Care Options:
  Comprehensive medical, dental, and vision coverage.
• 🌴 Outstanding Paid Time Off (PTO):
  Enjoy well‑deserved breaks to recharge!
• 🎢 Merlin Magic Pass:
  Free entry for friends and family to our amazing parks & attractions.
• 🏆 Recognition Programs and Rewards:
  Celebrate your achievements and hard work!
• 💼 401(k) Program:
  Save for the future with company matching contributions.
• 📚 Tuition Reimbursement Programs:
  Get support for further education and career growth.
• 🚀 Numerous Learning and Advancement Opportunities:
  Grow your skills and advance your career with us!

USD $15.50/Hr.