Practice Manager, Operations

Overview

Practice Manager of Operations, Dental Care at Country Club, is seeking a Practice Manager of Operations to join the team.

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team-building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. You’ll be a valued business partner to the Doctor, guiding and supporting the team as they provide the best patient care.

Our goal is to hire and grow leaders who support the business needs of each supported dental office and foster camaraderie and support. Patients come first, and continuous learning is encouraged!

• Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients
• Guide your team by focusing on continuous improvement, creating an environment where team members master their roles
• Set the standard for exceptional customer service and team member collaboration as a key relationship builder
• Oversee the daily operations of the office, including filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels
• Select, onboard, train, coach, and retain world-class team members
• Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems to positively impact office performance

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off)
• Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care

• Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentiality and team ethics
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided.
  
  Not applicable in the state of FL & TN.

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional…