Water Park Team Leader
Listed on 2026-01-19
-
Customer Service/HelpDesk
Recreation & Leisure, Event Manager / Planner, Customer Service Rep
Role Summary
With a strong focus on both staff and guest obsession
, the Water Park Team Leader plays a key role in creating an exceptional guest experience and making this one of the best places to work. This is a guest-facing, frontline leadership role supporting daily operations within an assigned zone of the Water Park.
As a Water Park Team Leader, you will act as a fully trained and certified subject-matter expert on water attractions, serving as a role model for safety, service, and professionalism while supporting your team and ensuring smooth, efficient operations.
Key Responsibilities Role Modeling & Team Leadership- Lead by example by ensuring all team members follow water park safety competencies and proper aquatic safety practices.
- Support efficient daily operations while consistently delivering excellent guest service.
- Act as a trusted frontline leader, communicating effectively with zonal and management leadership.
- Notate and report daily operational occurrences and assist leadership with issue resolution.
- Participate in shift briefings to review daily priorities and assignments.
- Monitor staff breaks to ensure proper coverage and smooth rotations.
- Complete presentation and safety checklists to ensure cleanliness and operational standards are met.
- Support opening and closing procedures in accordance with established guidelines.
- Serve as the first point of contact for guest inquiries, resolving concerns professionally and positively.
- Previous experience in a guest-facing role (theme park, resort, or similar environment preferred).
- Strong communication, teamwork, and leadership skills.
- Basic math and computer skills preferred.
- Ability to work flexible schedules
, including evenings, weekends, and holidays. - Must obtain and maintain Star Guard ELITE Lifeguard Certification
.
🎉
Benefits of Joining Merlin Entertainments!🎉
🏥 Excellent Health Care Options:
Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO):
Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass:
Free entry for friends and family to our amazing parks & attractions.🏆 Recognition Programs and Rewards:
Celebrate your achievements and hard work!💼 401(k) Program:
Save for the future with company matching contributions.📚 Tuition Reimbursement Programs:
Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities:
Grow your skills and advance your career with us!
USD $17.25/Hr.
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