Customer Relations Specialist

Join to apply for the Customer Relations Specialist role at Orkin
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Pay Range: $17 to $20 per hour.

As part of the Orkin team, you’ll play a critical role in ensuring customers feel we’ve delivered on our promise, helping to maintain our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Navigate a Windows- and web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and recommend alternative routes as needed.
• Use listening skills and probing questions to identify customer concerns and evaluate needs.
• Update and maintain accurate customer database, including call details, dispositions, payments, and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customers’ privacy and proprietary information.

• Competitive earnings starting at $18–$20 per hour.
• Comprehensive benefits package: medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry-leading training program.

• Founded in 1901, Orkin is a global residential and business service provider offering accurate, comprehensive pest management.
• The pest management industry is growing and recession resistant.
• We value a service-oriented mindset that builds loyalty and trust with clients.
• We support community giving and employee growth.
• Orkin is financially stable and the largest subsidiary of Rollins, Inc., headquartered in Atlanta, GA.

• Previous experience in customer service or sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow-through.
• Ability to prioritize tasks and manage time efficiently.

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods.
• Must be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.