Call Center Intern; WINTER HAVEN

The South State story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward‑thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At South State, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Our Customer Care Internship Program offers a dynamic 10‑week experience designed to provide undergraduate students with a comprehensive introduction to banking operations, risk management strategies, and career opportunities in Call Center Management, Workforce Management, and Performance Management. Interns will collaborate with seasoned professionals within our banking teams, gaining hands‑on exposure to operational processes, client engagement, and business initiatives that drive success and community impact.

Throughout the program, we prioritize your professional growth, equipping you with the skills and knowledge needed to advance your career. You’ll develop a deep understanding of our brand voice and digital culture while engaging in professional development, analytical training, and networking.

• Onboarding Week:
  Kick off your internship with an orientation, featuring training sessions, networking with peers and South State leaders, and an introduction to our banking business.
• Hands‑On
  
  Experience:
  
  Work alongside high‑performing teams, participating in daily activities to build analytical and creative skills, and gain insight into critical banking and call center processes.
• Mentorship & Support:
  Partner with experienced team members who provide guidance, answer questions, and offer feedback to help you navigate challenges and grow professionally.
• Speaker Series:
  Hear from senior leaders about industry trends in banking and call center operations, and how to maximize your internship experience.
• Networking Opportunities:
  Engage in organized events to connect with peers, employees, and leaders across the organization while contributing to community initiatives.

• Participate in internship program activities, including workshops, training sessions, and special projects.
• Assist with data analytics, due diligence on operational platforms, and document reviews to support client engagement and outreach.
• Collaborate with managers, analysts/specialists, and team leaders to contribute to real‑time consumer and business initiatives.
• Support activities to enhance user engagement and promote banking services through various channels.
• Prioritize tasks, maintain attention to detail, meet deadlines, and thrive in a fast‑paced, dynamic environment.

• Education:
  
  3.4 GPA preferred. Current undergraduate student pursuing a Bachelor’s degree in Business Management, Project Management, Information Systems, or a related field;
  Rising Senior graduating in 2027.
• Skills:
  
  Proficient in Microsoft Excel, PowerPoint, and Word; strong analytical and creative mindset, and eagerness to learn.
• Attributes:
  Detail‑oriented, proactive, and able to work effectively under pressure.

• Complete mandatory new hire compliance training and New Employee Orientation.

• Ability to effectively access and interpret information on computer screens, documents, and reports. The role requires extended time using a computer, which can be accommodated by sitting or standing at an appropriate desk. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This internship provides a unique opportunity to immerse yourself in Customer Care, build a professional network, and develop skills that will propel your career forward. Join us to make a meaningful impact while gaining invaluable experience!

This position is hybrid between remote in an office environment 5 days a week: 40 hours a week.

Work Location:

1951 8th St NW Winter Haven, Florida 33881

Equal Opportunity Employer, including disabled/veterans.