To-Go Shift Supervisor

P.F. Chang's Pay Range (based on experience): $20.00 - $24.00 / hour

Benefits we offer for this position:

All team members:

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program.
• Exclusive team member discounts. Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for a full time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor.

Job Summary:

The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and ensuring necessary components are included for each order, as well as cash handling.

Job Responsibilities:

• Fast, friendly, efficient, and courteous customer service to every customer whether online, on the phone, or in person.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guests’ questions.
• Review orders with the Guest (at pick-up or upon delivery) and/or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations resulting in satisfactory feedback.
• Responsibly and accurately handles money and inventory controls.
• Effectively opens and securely closes the restaurant, establishes prep needed and assigns to staff, and completes all responsibilities for each shift.
• Supervises training of new Team Members, coaching and mentoring Team Members on culinary techniques and skills.

Job Requirements:

• Previous experience is not required – we will train you!
• Have a current Food Handler’s Card where applicable, or ability to obtain food handler’s card.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Knowledge of proper sanitation practices and safety procedures.
• Ability to multitask and organize multiple types of orders at the same time.
• Ability to follow all company policies, procedures, and standards.
• Excellent customer service skills and etiquette.
• Must be able to communicate effectively.

Why work for us?

Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose:
To Celebrate Life. Family. Food.

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