Roadside Assistance Technician​/Tow Driver

Roadside Assistance Technician / Tow Driver

Join AAA The Auto Club Group as a Roadside Assistance Technician / Tow Driver. This full‑time, hourly role is embedded in our Emergency Roadside Assistance team. You will deliver emergency services to AAA members, providing fuel, jump‑starts, lockout service, towing, and roadside assistance using a full‑size or mini service truck or tow truck.

• Operate a full‑size or mini service truck or tow truck and service equipment.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service, and changing/inflating flat tires.
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On‑the‑Go Tow or battery tests / sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

• High school diploma or equivalent and a valid driver’s license.
• 21 years of age or older.
• Valid state driver’s license with minimal driving infractions / incidents.
• If employed in Illinois, possession of a valid Illinois C‑Non CDL driver’s license is required.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
• Strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations.
• Ability to lift materials weighing up to seventy‑five (75) pounds.
• Successful completion of drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).

• Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jump‑starts, providing lockout service, and changing / inflating flat tires.
• Prior tow truck driver or roadside service experience.
• Ability to safely operate a wheel lift, flatbed, dolly towing equipment and full‑size or mini service vehicle and applicable service equipment and / or commercial driving experience.

• Hourly rate starting at $21.00 in North Carolina; rates determined based on experience.
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.
• $1,000 sign‑on bonus; split payout at 90 and 180 days of employment.
• $250 Quarterly Perfect Attendance bonus.
• Fully paid training, medical, dental and vision benefits, 401k with employer match, paid parental leave and adoption assistance, PTO, company paid holidays, floating holidays, paid volunteer day annually, tuition assistance program, professional certification reimbursement program and other professional development opportunities.

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of time in a temperature controlled office environment.

Apply now to join AAA The Auto Club Group and contribute to a career of service and reliability.