Account Manager

Job Title:

Account Manager
Classification:
Exempt
Reports to Sales Director
Department:
Sales

Location:

Winston‑Salem, NC

The Account Manager plays a pivotal role in our sales department, responsible for nurturing and expanding relationships with our valued clients. This role involves managing a portfolio of accounts, understanding client needs, and proactively promoting our products and services. The ideal candidate will possess strong interpersonal and client relations skills, a deep understanding of our offerings, and a commitment to delivering exceptional client satisfaction.

• Develop and maintain strong, long‑term relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and escalations.
• Regularly engage with clients to assess their needs, provide support, and identify opportunities for growth.
• Ensure clients receive a high level of service and support to enhance their overall experience.
• Identify potential sales opportunities during customer interactions.
• Promote and upsell products and services to existing clients.
• Generate and maintain leads through outbound calls and emails.
• Utilize a consultative sales approach to understand client needs and recommend tailored solutions.
• Follow‑up on quotations and client interactions to ensure customer satisfaction and improve close rate.

• Maintain open and transparent communication with clients to keep them informed of product updates, promotions, and relevant information.
• Address client questions, concerns, and issues promptly and professionally.
• Ensure clients are aware of the value they receive from our products and services.

• Maintain accurate records of client interactions, sales activities, and account information.
• Prepare regular reports on account performance and sales progress.
• Collaborate with the sales team to share insights and strategies for account management.

• Stay informed about industry trends, competitors, and market developments.
• Utilize market knowledge to provide clients with insights and recommendations for their business.

• Client Focus: A strong dedication to understanding and exceeding client expectations.
• Communication:
  Exceptional verbal and written communication skills, with the ability to convey information persuasively and professionally.
• Problem Solving:
  Strong analytical and problem‑solving skills to address client needs and resolve issues effectively.
• Organizational
  
  Skills:
  
  Excellent time management and organizational abilities to manage multiple client accounts.
• Product Knowledge: A deep understanding of the company’s products and services to offer expert guidance and recommendations to clients.
• Teamwork:
  Ability to work collaboratively with cross‑functional teams and contribute positively to team dynamics.
• Adaptability:
  Ability to thrive in a dynamic and fast‑paced environment, adjusting to changing priorities and tasks.

• Bachelor's degree in a related field; relevant professional certifications are a plus.
• A minimum of five years of experience in sales or business development, with a proven track record of success.
• Proficiency in using CRM and other relevant software tools.
• Strong interpersonal and negotiation skills.
• Commitment to maintaining a professional and positive demeanor.
• Willingness to travel as needed to meet with clients and attend industry events.

Supervisory Responsibilities:

None

Disclaimer:
The above job description is intended to describe the general content and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Management reserves the right to revise or amend duties at any time to meet the needs of the business.

Image Works Display is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, or other characteristics or statuses protected by law.