Retail Associate

Ross is a leading off‑price retail chain with over 2,200 stores and a strong track record of growth. We bring customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while creating a fun, treasure‑hunt shopping experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career Growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of our staff and shoppers and are committed to being a positive force in the community.

As a Retail Associate, you will ensure our customers have a positive shopping experience. You will greet customers, assist with merchandise, perform store operations, and maintain a clean, safe, and well‑presented environment.

• Practice safety and maintain a safe environment for customers and associates.
• Maintain awareness on the sales floor, keep egress clear, and report unsafe conditions to Store Leadership.
• Treat all customers and associates with respect and courtesy; greet all customers with eye contact, a smile, and a friendly “hello.”
• Assist customers at the register, with merchandise, and answer questions politely and knowledgeably.
• Respond promptly to customer service calls and handle issues courteously, involving Store Leadership when necessary.
• Represent the Ross brand at all times.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters and mirrors; replenish restroom supplies; disinfect high‑touch areas.
• Maintain a professional appearance and adhere to the company’s dress code.
• Perform daily sizing and recovery per best practices to keep the store neat, clean, and merchan­dised to standards.
• Expedite newly received merchandise to the sales floor quickly and merchandise items per guidelines.
• Understand the Loss Prevention and Store Protection programs and follow all related policies.
• Handle cash, check, charge‑card, and refund transactions accurately; maintain awareness and accuracy with bankable tenders.
• Minimize steps and touches in workflow to maximize productivity.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effective communication with customers, associates, and leadership in a friendly, respectful, cooperative, and pleasant manner.
• Basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including registers and PCs.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Some assignments may require additional qualifications and skills.
• Stockroom shifts require regularly pushing, pulling, and lifting more than 20 pounds.

None

This job description summarizes the primary duties and responsibilities. It is not a comprehensive listing of all duties and may change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company’s commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross complies with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.