Store Manager, Retail & Store Manager

Store Manager –
Jos.

A. Bank Clothiers

Reports to Regional Manager

Location:

Winston‑Salem, NC Compensation: $46,000.00 – $60,000.00 per year (full‑time)

• Inspire the store team to achieve their best performance.
• Execute strategies to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

• Lead staff to meet sales, service, and operational expectations.
• Set clear performance expectations and ensure training in sales, customer service, and operations.
• Model company values and coach team members actively.
• Communicate priorities and sales‑driving information effectively.
• Guide the team to recommend and implement productivity improvements.
• Take the lead in recruiting and fostering an inclusive environment.

• Achieve store business plans, including sales, customer service, and operational goals.
• Develop game plans and monitor execution to maximize sales.
• Partner with Regional Manager to address performance issues with data‑driven solutions.
• Drive business outreach opportunities and communicate leads to management teams.

• Maintain accurate store scheduling to ensure proper staffing.
• Ensure all staff are trained on internal operational functions.
• Stay informed on corporate communication, directives, and policies.
• Implement store programs that increase sales, service, and operational efficiencies.

• Create an inclusive environment where opinions are valued.
• Promote a culture of learning and development with training tools.
• Model enthusiastic, motivational leadership for all team members.
• Develop a steady pipeline of external talent through recruitment.
• Hold regular store meetings to keep the team up-to-date with company directives.

• Train the store team to meet customer service expectations.
• Lead the team to exceed customer expectations and boost Net Promoter Score (NPS).
• Use customer feedback to address concerns promptly.
• Maintain visual standards and execute marketing initiatives per brand direction.

• Minimum 3 years of experience managing retail teams.
• Creative, judgment‑driven, and attuned to business dynamics.
• Self‑motivated, results‑oriented, strategic thinker.
• Excellent organizational and leadership skills.
• Strong written and verbal communication skills.
• Active listening and problem‑solving abilities.
• Proven ability to train and develop high‑performing teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

• Stand and walk most of the shift; frequently bend, squat, twist; lift up to 50 lbs.; climb ladders; discern fabric patterns.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• We celebrate diversity and provide equal employment opportunity to all applicants and employees without regard to protected status.