Quality & Continuous Improvement Supervisor
Listed on 2026-01-23
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Quality Assurance - QA/QC
Quality Engineering -
Engineering
Quality Engineering
Quality & Continuous Improvement Supervisor
Date: Sep 19, 2025
Location: Winston-Salem, NC, US, 27107
Company: Corning
Requisition Number: 70743
The company built on breakthroughs. Join us.
Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications.
The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Reporting directly to the Plant Quality Manager, this position leads and supervises the Quality group to promote a culture of Quality and Continuous Improvement throughout the plant. This culture ensures product integrity and customer expectations and business goals are met.
Responsible for effective development and application of plant quality systems and drive improvement efforts. Assist in providing leadership and development for the plant quality organization. In addition, may lead business critical projects or investigations to support customer needs.
This position works closely with other functions within the organization (Commercial, Operations, Development, Engineering, Supply Chain, and Marketing).
Key Responsibilities- Supervise team of engineers, technicians, and hourly associates, providing growth opportunities in talent and capabilities
- Supports the execution of the plant Quality strategy and roadmap, which support the manufacturing strategy for the location and the corporate direction for quality
- Provide leadership for Quality Management Systems to ensure systems are effective and compliant with all customer expectations, corporate requirements, industry specific standards, regulatory and statutory requirements
- Champion the Product Quality Architecture necessary to prevent and detect quality issues for purchased materials and manufactured goods for the location
- Support cable manufacturing in an around-the-clock manufacturing environment
- Report Quality metrics and manage roadmaps for implementation/improvement of key elements
- Manages customer complaints process with regards to timelines, customer follow up, etc. to prevent escalation of issues. Reviews and trends customer complaint data recommending improvement opportunities for all areas of the facility
- Support the validation of new products and processes or validation of changes to existing products and processes where form, fit, function, or regulatory compliance is potentially impacted
- Ensure that suppliers provide the highest quality materials that are ready for use. The scope of suppliers includes providers of raw materials, components, items, packing materials, finished goods or Contract Manufacturing
- Assist and/or lead other staff or departments, when necessary, to perform investigations and resolutions of customer complaints and other root cause investigations
- B.S. in Engineering, Material Science, or other relevant discipline
- 5+ years in a manufacturing environment
- 2+ years experience in a leadership role
Desired Experiences
- Work collaboratively in a team environment demonstrating strong facilitation…
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