Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate seasonal tax business and achieve office growth objectives. Prior tax preparation experience is not required. This role is in-person and involves a flexible part-time schedule in the fall, transitioning to full-time January–April, with possible evening and weekend hours.

Location:

Winston-Salem, NC.

Employment type:

Full-time (seasonal transition described above).

• Provide leadership and development for associates across three tax offices.
• Deliver an outstanding client experience and achieve office growth objectives.
• Lead daily team meetings; communicate essential information to tax office associates.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and address performance concerns with the Associate Relations Center as needed.
• Foster an engaging, high-performing team environment across all offices through training and coaching.
• Prepare associate work schedules across all offices, ensure accurate timekeeping, and manage labor for multiple offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with a track record of growing and developing associates.
• Aptitude for executing growth plans and fostering a growth-oriented culture.
• Strong decision-making, judgment, and ability to perform in a fast-paced environment with minimal supervision.
• Excellent interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Employee Assistance Program and health advocate support.
• Wellbeing program (Better You) to help build healthy habits.
• Neurodiversity and caregiver support; various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan (eligibility rules apply).
• Details at

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.